Bilingual Customer Service Representative – Twilight - Part time 20 hours-(20000415)
Bilingual Customer Service Representative – Twilight - Part time 20 hours
Bristol or UK wide
Salary starting at pro-rata £18,500, rising to pro-rata £20,000 after training +monthly performance-related bonus +Progression Opportunities + Training& Development + Competitive Company Pension + Award Winning Employee Share Plan + Flexible Working Hours + 25 Days pro-rata Holiday + Excellent Working Culture
Are you looking for part-time evening work? Whether you’re a parent who is looking for a way to return to work that suits your lifestyle, a student who is in lectures throughout the day, or you’re simply a bit of a night owl; we're looking for good people, who are good with people to join the ‘Twilight’ shift in our Customer Service team. You will be dealing with a range of customers, so if you speak English and French, German, Italian or Spanish , this is the role for you!
Working for a minimum of 20 hours a week, we are looking for people to join our twilight shift which runs from 4pm to 10.30pm Monday-Sunday, including some bank holidays. We understand that everyone is different and we are delighted to be able to offer flexibility to our contact centre staff, so if there is a pattern within these hours/days that will work for you and your lifestyle, we want to hear from you!
Start date: Monday 8th February 2021
Are you looking to join an innovative and growing company that offers a newly refurbished working environment and great career progression?
Maybe you’ve been searching for a workplace that offers fantastic training and development, employee benefits and a generous share plan scheme?
Who are we looking for?
We are looking for dynamic, self-motivated individuals who are keen to provide outstanding customer service, have good attention to detail and want to ensure that Computershare maintains its excellent reputation.
We are looking for candidates with the following experience and attributes:
English and additional language skills of French, German, Italian or Spanish
Previous experience of delivering excellent customer service
Strong communication skills
Ability to work as part of a team – positive outlook and high energy are key!
PC literate - including MS Office applications such as Outlook, Word and Excel
Enthusiasm to develop new knowledge and skills
Commitment to quality customer service
What’s involved in the role?
The Customer Service Representative role is all about managing inbound customer enquiries from our client’s customers, with a focus on quality. Reporting to a Team Leader, you will utilise a range of in-house IT systems to provide a class-leading service and ensure we maintain a consistently high level of customer satisfaction.
You’ll join our Call Centre Team, dealing with a range of enquiries. Following a comprehensive training program, you will initially specialise in one of our core business lines, but over time you will develop your product knowledge through our structured training programme, building a suite of skills across a wide range of services.
This is a very dynamic area of the business, and no two days are quite the same. Providing services on behalf of our clients, you will always have plenty of interesting and rewarding challenges to keep you on your toes. If you’re looking to build a career at Computershare, there is no better entry point!
You will receive comprehensive induction training when you join the business, including a coach-supported academy environment for the first few weeks after your training finishes.
Founded in 1978, Computershare employs over 12,000 people across the globe, providing services in over 21 countries to more than 16,000 clients. With a market capitalisation value of over $7 billion, Computershare has a group turnover of over $2 billion per annum. A global market leader in transfer agency and share registration, employee equity plans, proxy solicitation, mortgage/loans services and communications, we also specialise in a range of other diversified financial and governance services and are a trusted partner of the UK Government.
Computershare is renowned for its expertise in data management, high volume transaction processing, payments and communications. Many of the world’s leading organisations use these core competencies to help maximise the value of relationships with their investors, employees, creditors, members and customers.
Our vision is to leverage our global network, specialised technology, local and global financial markets expertise and unsurpassed service levels to keep Computershare at the forefront of the industry. As the perfect partner for organisations seeking consolidated tailored solutions and superior service, we constantly strive to widen the gap in quality between us and our competitors.
We have three key values that drive everything we do:
Certainty – Count on us to deliver every time
Ingenuity – Look beyond today’s problems to find tomorrow’s solutions
Advantage – Unlock your competitive advantage
Keeping our employees safe
We’re currently performing all interviews, assessments and background checks online to ensure the safety of everyone involved.
Most of our employees are working remotely. For people who need to be in the office we’re following government guidelines on safe working. This includes regular cleaning, maintaining safe distances and limiting the number of people in the office at any one time.
Should you be successful in securing a role and it can be performed from home, we will arrange for equipment to be sent to you and your onboarding and training will be provided remotely. We will ask you to send us an email with your right to work and proof of address document attached, please ensure you have these documents available.
The welfare of our employees is of paramount importance to us, and we will continue to do everything we can to keep our people safe during this difficult time.
A Truly Diverse Place to Work
Computershare celebrates the diversity of our people and we welcome applications from everyone.
We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining and developing a diverse workforce where employees feel valued, respected and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers’ needs to allow us to drive better outcomes.
Working for Computershare
We pride ourselves on offering continuous training & development along with career progression opportunities for all employees. Appropriate training will be provided as the role demands ensuring the individual is set-up for success.
Computershare offers all employees 25 days holiday, excellent pension scheme, shareholder incentive plan, and a flexible employee benefits scheme.
All successful candidates will be required to undergo the Computershare Pre-Employment Screening Process before commencing employment. Employment will be subject to satisfactory clearance on background checks including Identification, Passport Validation, Finance, Qualification, Employment / Personal referencing and Criminal Record Basic Disclosure checks.
Computershare Investor Services PLC is registered in England and Wales No 3498808 and the registered office address is: The Pavilions, Bridgwater Road, Bristol, BS13 8AE.