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Booking Assistant / Family Engagement Worker

Booking Assistant / Family Engagement Worker 

Pact (Prison Advice & Care Trust) is a National charity which support people affected by imprisonment. They work in prisons and communities across England and Wales to provide practical support to prisoners' children and families, and to prisoners themselves. 

Position: Family Engagement Worker 
Location: HMP High Down, Sutton 
Job type: Part Time, Permanent 
Hours: 4 hours per week (on a Sunday), with the possibility to work additional shifts across the family services at HMP High Down 
Salary: £10.55 per hour 
Benefits: Generous holiday entitlement, child care vouchers, pension scheme and more. 

Closing date: 12th May 2019 

About the role: 

Have you got what it takes to support prisoners and their families? 

Pact is a national charity which supports people affected by imprisonment. They provide practical and emotional support to prisoners' children and families, and to prisoners themselves. 

The purpose of this role is to develop and maintain positive relationships between prisoners and their loved ones. This is a busy service, booking all the social visits at HMP High Down via the telephone, website and in-person booking forms. A vital part of the role is providing support, reassurance and information to prisoners’ families, in particular families that are visiting a prison for the first-time. Ensuring they have the correct information about the prison and an opportunity to ask questions. 

About you: 

As the Family Engagement Worker you will deliver family services at HMP High Down as part of a team, with a particular focus on the booking line, but also offering support to other aspects of the service, including: visitors' centre services; play and children's services as well as the social enterprise refreshment service. You will have excellent IT, communication and organisational skills, with an ability to manage a demanding workload. 

You must also have the ability to work flexibly, as this role will include regular weekend work. This post is subject to pre-employment checks, a Satisfactory DBS disclosure and Enhanced Prison security clearance. 

Other information: 

Pact is an equal opportunity employer and welcomes applications from all backgrounds, including those with previous convictions (appointment to post is subject to a risk assessment). 

This post is subject to a 6 month probationary period, verification of identity and proven right to work in the UK, satisfactory HMPPS / MoJ Security Vetting, satisfactory employer references covering a minimum of 3 years and a satisfactory enhanced DBS. Please note that being recently bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison. 

You may have experience of the following: Case Management, Family Services, Support Work, Criminal Justice System, Charity, Charities, Third Sector, Not For Profit, Helpline Advisor, Helpline Support, Helpline Supervisor, Customer Service Advisor, Customer Service, Volunteer Management, etc.