HMCTS has embarked on a period of significant change which will see the organisation transform over the next 4 years. Strong leadership is a critical element in this being successful. As a senior manager within HMCTS the job holder must provide clear direction and focus, possess strong organisational skills and a passion for communicating and engaging others in context. The HMCTS Executive Team expects senior managers in the organisation to operate in a culture of openness and honesty, demonstrating a commitment to change through involvement and empowerment, and by delivering results.
The HMCTS HR function has a pivotal role in supporting senior stakeholders and their teams through the change by contributing meaningful insight, driving the delivery of the people strategy and workforce plan and ensuring we have the right framework of suppliers and partners to operate within. This will see changes in the way the HR Director’s Office interacts with the business and HR, becoming a centre of operational and insight excellence working on a range of outcomes that drive transformation and the effective running of our courts and tribunals service.
Main purpose of the role:
The Business Manager will provide strategic and operational support to the two HR Deputy Directors so they can operate efficiently and effectively. You will have the ability to work autonomously and the credibility to work with senior stakeholders in a fast-paced environment. Your role will include the proactive management of both urgent and long-term work on behalf of the Deputy Directors. You will manage the pace and direction of the Deputy Directors’ workload and build relationships allowing you to coordinate two-way communication between the Deputy Directors, their teams, and the wider business. The role will also include driving work strands associated with wider corporate improvements across the HR function.
• You will provide high-level first-class support and advice to the Deputy Directors, their senior teams and key stakeholders. In doing so, you will have detailed knowledge of the major work strands, determine work priorities, the proper course of action and be able to effectively delegate to the appropriate teams/individuals on behalf of the Deputy Directors
• You will highlight key issues to the Deputy Directors as early as possible, working with the HR Director’s Office and other Business Managers from across HMCTS where necessary, to ensure the Deputy Directors can make decisions and offer advice on issues appropriately. You will make decisions on behalf of the Deputy Directors in their absence, working alongside the HR Senior Leaders Group within pre-agreed boundaries;
• You will organise and prepare regular, short-term forward looks of upcoming meeting agendas ensuring that • You will take ownership of internal HR communications, including the HR intranet pages, to highlight key information and agenda points across HMCTS, and foster engagement across the function.
• The Deputy Directors are represented in meetings or workshops, delegating to appropriate team leads or attending in person where appropriate;
• The Deputy Directors have appropriate meeting papers and any required briefing in advance of the meeting
• Key actions coming out of the meetings are commissioned out to relevant teams on behalf of the Deputy Directors and ensuring they are recorded and monitored to ensure they are delivered on time.
• You will lead on the strategy, planning and delivery of regular internal HR meetings including quarterly awaydays, bi-weekly HR Dial ins and monthly Senior Leadership group meetings
• You will manage and coordinate the Personal Impact and Development process for HR ensuring returns are submitted on time.
• You will lead, coordinate, and manage HR responses to FOI requests and PQ’s including identifying the relevant team and sourcing answers and advice to collate responses from HR colleagues in line with agreed SLAs.
• Line Management of one Executive Officer Diary Manager.
Strengths, knowledge and attitudes that will enable success in this role:
• Strong communication skills (written and verbal)
• Highly organised, able to quickly grasp what is needed, prioritise work effectively often adapting to rapidly changing needs, and deliver at pace;
• Able to build credibility and confidently influence stakeholders from across the business;
• Strong interpersonal skills that encourage the development of effective relationships across all levels
• Use own judgement to analyse information and data quickly to provide clear briefing and willing to provide your own opinion where appropriate
• Resilient and able to keep their focus under pressure;
• Strong collaborative approach; wants to work with and through others.
ResponsibilitiesPlease refer to Job Description
We'll assess you against these behaviours during the selection process:
- Delivering at Pace
- Making Effective Decisions
- Working Together