Business Process Analyst

Business Process Analyst | Dunstable | Contract

About the Business Process Analyst role:

We have an exciting opportunity for a Business Process Analyst to join our team in Dunstable and work on a project focused around re-engineering the processes behind Joiners Movers Leavers (JML) within Whitbread.

This will involve scoping what the broader areas are, AS-IS and TO-BE process mapping, Lean process thinking and driving the orchestration of data.

What you’ll need for this role:

  • Excellent knowledge of requirements gathering processes and proven analysis and problem-solving techniques;
  • Excellent written and verbal presentation skills, covering As-Is and To-Be Processes, Business Requirements Documents and test plans;
  • Experience with JML projects, Active Directory, IDAM
  • Understanding various processes and the orchestration of data
  • Experience in managing relationships between external partners and business stakeholders;
  • Effectively engage all levels of internal stakeholder, from users to director level;
  • Exceptional communication & influencing skills with a strong customer focus;
  • Proven experience of successfully facilitating workshops with business leads and external vendors, with the confidence to challenge;
  • Track record of managing and contributing to multiple IT projects, simultaneously, and an ability to prioritise workload;
  • Experience of the end-to-end project lifecycle, including facilitation of test phases and handover to support;
  • Exposure to a variety of development methodologies and techniques, both Waterfall and Agile;
  • Effective at working as part of a multi-disciplined project team;
  • Ability to focus on individual tasks, but with the confidence to ask for help when required.