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Catering Team Leader

Catering Team Leader

Have you got what it takes to support prisoners and their families?

Pact is a highly respected independent charity, which together with its subsidiary, Pact Futures, works across England and Wales to develop and deliver a range of innovative services, providing practical and emotional support to prisoners’ children and families, to prisoners, and to ex-offenders.

Position: Catering Team Leader
Location: HMP Cardiff CF24 0UG
Job type: Part Time, Permanent
Hours: 22 Hours per week, Monday to Sunday (Flexible)
Salary: £11,147 Pro Rata (FTE £19,000)
Benefits: Generous holiday entitlement and other benefits

Closing date for applications: 17th November, 2019

About the Role:

Working as a member of the Family Services team at HMP Cardiff, with a focus on running a high quality, friendly and profitable refreshment service in the visit hall (and visitors centre) for prisoners and their families. Pact actively use the profits made from the tea bar to enrich our family services at the prison.

You will be required to take personal responsibility for excellence, ensuring there is a focus on customer service, with staff and volunteers treating all customers with respect and by providing a welcoming and friendly service that feels connected to the rest of the Pact family services.

You will deliver the refreshment service with support from the national Catering Quality and Development Manager and your line manager, the Family Engagement Manager, ensuring it provides quality food, snacks and drinks in a timely manner that take into account the dietary requirements and cultural needs of the families visiting the prison at times agreed in visitors centres/ visits hall.

You will ensure the refreshment service operates at the highest standards for hygiene and complies with Health & Safety and Food Hygiene regulations (including implementing and enforcing standards of personal hygiene and dress), maintaining records for inspection, including the Safer Food, Better Business file.

You will ensure financial procedures are implemented properly within the service, including cash handling and banking, stocktakes and the flow of financial information to the Central Office finance team and to the Catering Quality and Development Manager.

About You:

To be successful in this role you will have demonstrable experience and understanding of customer services and managing stock. You will have the ability to supervise a team of volunteers. You will also have excellent organisational skills and the ability to manage a demanding work load. You will also have the ability to supervise a team of volunteers. I'm addition, you will have excellent organisational skills and the ability to manage a demanding work load.

Pact is an equal opportunity employer and welcomes applications from all backgrounds, including those with previous convictions (appointment to post is subject to a risk assessment).

The successful candidate must undergo an Enhanced DBS check, on the basis that the post involves contact with vulnerable adults, in accordance with the Rehabilitation of Offenders Act (1974).

This post is subject to a 6 month probationary period, verification of identity and proven right to work in the UK, satisfactory HMPPS/MoJ Security Vetting, satisfactory employer references covering a minimum of 3 years and a satisfactory enhanced DBS. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.

You may have experience of the following: Catering Team Leader, Catering Supervisor, Catering Assistant, Catering Manager, Charity, Charities, Third Sector, NFP, Not for Profit etc.

Ref: 89994