Claims Operations Manager

  • Location


  • Sector:

    Finance & Accounting

  • Job type:

    Full-time Flexible

  • Salary:


  • Job ref:


  • Published:

    about 2 months ago

  • Expiry date:


  • Startdate:


  • Client:


Claims Operations Manager
Full time

London or Essex

About us:

As a company, PIB is a successful growing group of businesses across different elements of the insurance sector. The Group is growing rapidly both through acquisitions and by employing outstanding individuals with a wealth of knowledge and experience across the insurance market. For context, as a Group we have grown from £15m turnover in 2016 to over £120m in 2019 and we continue to expand from a wholly UK base to mainland Europe with trade reaching to Latin America

This is an exciting time to join the PIB Group. Collaboration is at the heart of everything we do. We believe that working together as one team across the Group is better for our customers, our businesses, and our employees.

The Role:

Reporting directly to the Group Head of Claims, we are recruiting for a new role for a Claims Operations Manager to join the team in London/Essex but working on a national basis. Working to develop, drive and deliver the claims operational strategy, you will join the claims leadership team supporting the Group Head of Claims with specific projects to enhance the PIB claims proposition to include optimising customer satisfaction, efficiency, and productivity. Whilst there would be no technical claims handling involved in this role, an understanding of claims management is crucial to support growth within the department.


Along with the Group Head of Claims, develop, implement, and maintain a claims strategic roadmap for the evolution of PIB claims excellence, with a focus on customer service
Building, developing, and reporting a data and analytical claims reporting model
Engaging with the PIB trading divisions to bring to life a clear and consistent claims proposition based upon the customers and business needs
To advocate and drive continuous improvement
Responsibility for the implementation and reporting of claims quality assurance and peer review
Driving compliance and measurement against internal controls and industry standards
Liaising with external parties, such as insurers, lawyers, loss adjusters, & TPAs
Preparation and presentation of claims data for monthly and quarterly reporting
Working alongside the Group Head of Claims and Regional Claims Managers to managing resource capacity
Assisting with or assuming full responsibility for claims projects including horizon planning
Supporting performance across the PIB Group

Experience and Skills:

Previous experience in Claims Operations from an Insurer, Intermediary or Broker within the Lloyd's of London Company Market essential
Highly developed commercial and analytical skills
Skilled in decision making to optimise results
Strong influencing skills and able to demonstrate forward thinking
Effective organisational and prioritisation skills
Attained or working towards gaining their ACII qualifications.

Full Job Description available on request.

Further information

Collaboration is at the heart of everything we do. We believe that working together as one team across the Group is better for our customers, our businesses, and our employees, we offer excellent rates of pay, fantastic benefits and excellent career opportunities.

Our employee’s success isn’t measured on time spent in the office, so please talk to us about your flexible working needs. We have many sites across the UK, so whether this be working from home, logging on from another office or working part time then we would love to hear from you!

PIB Group is an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.

Your application will be treated in the strictest confidence.

You may have experience of the following: Claims Operations Manager, Operations Manager, Claims Manager, Claims Handler, Claims Advisor, Insurance Services, Claims Management, Financial Services, ACII, FSA, etc.

Ref: 94025