Client Care Advisor - Full or Part Time - Worcester

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Worcester practice (Practice of the year 2017 )

Their are either full or part time hours available, both with include a weekend rota of 1 in 3 weekends. 
Monday to Friday we are open 9am – 7pm, Saturday 9am – 5pm and Sunday 10.30am – 4pm.

Join one of the highest performing practices in the group. We are currently looking for a dynamic individual whose strengths lie in customer service.

To do this job you will ideally be used to handling money and discussing client finances. As a practice we offer in house finance packages for spreading the cost associated with the high level of surgical procedures we perform. We also deal directly with insurance companies and help our clients manage their plans.

Person Specification

You are the friendly and welcoming face for the client and their pets when they arrive at the practice. You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available. You are calm, attentive and always focus on the clients’ needs.

You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.

You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet. Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice. 

Ideally, you will have experience with dealing with finance. Please show evidence and any supporting documents when applying for this role.

In short, you like to be busy, enjoy helping people and their pets. You will always endeavour to make a difference in your role.


In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance. 

  • Location

    West Bromwich

  • Sector:

    Customer Service

  • Job ref:


  • Published:

    16 days ago

  • Expiry date:


  • Client: