Collections Team Manager - McLaren Credit Services

  • Location

    Newcastle upon Tyne

  • Sector:

    Contact Centers

  • Job type:

    Full-time Flexible

  • Salary:

    £25000 per annum

  • Job ref:


  • Published:

    30 days ago

  • Expiry date:


  • Startdate:


  • Client:


Collections Team Manager - McLaren Credit Services

We are seeking an experienced Team Manager from across the UK who can hit the ground running and add value immediately and, who, can fit into our dynamic culture and modern environment. As McLaren Credit Services is a new business, this will be an excellent opportunity to be involved right from the start to help build and shape your team.

Our Team Managers are truly people, people. They motivate their teams and lead them to success through times of challenge and change; celebrating successes and picking them up and getting them back on track when things aren’t going to plan. They know how to get the best from their Advisors, and are not afraid to manage them when needed. They apply policies and procedures fairly and consistently. Balancing multiple tasks and problem solving is second nature to them and they are always looking for ways to improve the service that we offer to our clients.

Collections Team Manager Responsibilities:

- Our Team Managers know that to be successful and credible in their role, they need to be role models. They would never ask their team to complete tasks that they wouldn’t be willing to do themselves, helping to create a positive and productive working environment. Because we do more.
- Taking pride in their own and their team’s performance. They know exactly what excellent looks like and they strive to exceed that standard every day. Taking every opportunity to learn and improve on what they have done before, constantly trying to surpass their previous achievements. They know that they cannot succeed without the hard work and commitment of their team, and ensure that they give their time and energy to improving their team member’s performance.
- Because the more we learn, the more we achieve. Our Team Managers know that a big part of engaging their team is helping them to learn, develop and achieve their goals. They know that the more they learn the more they stand out from their colleagues, they more they can do to support and nurture their team. If an opportunity comes up for their team members they help and encourage them, seeing their success as also being their own. Inspiring confidence and aiding progression.
- Managing people through change can be a challenge, but our Team Managers welcome it. They understand that without change we don’t get growth and opportunity, and it’s those that lead to success. Through coaching and nurturing they build high performing teams that quickly and smoothly adapt to changing business needs and priorities. Because flexibility brings opportunity.
- Knowing the rules and requirements of our clients and their regulators is essential for our Team Managers. Without this knowledge they will struggle to achieve the quality standards we expect from them. They see compliance regulations and guidance as a help and not a hindrance.

Collections Team Manager Requirements:

- Experience of working in a Contact Centre preferably from a collections background.
- Managing, leading and motivating people.
- You’ll love working with people, interacting with people and being challenged by people.
- You’ll love the challenge of developing and nurturing people, whether that be a star or under performer.
- You’ll be organised and disciplined, able to manage your own time and workload.
- You’ll enjoy the challenge of working to targets and managing people to help them achieve their targets.
- You’ll be comfortable using a PC and speaking over the phone.

About McLaren Credit Services:

McLaren Credit Services is an exciting new venture that is part of the Sigma Financial Group. McLaren Credit Services is a new entrant into the Debt Collection Agency (DCA) market, with a passion and vision to be the best in the market, where people are valued. We will continuously be thinking of ways to improve. How to improve the service we provide to our clients. How to improve the way we interact and engage with our customers. How to improve the way that we support our communities. How to improve the opportunities we provide to our employees. We improve everything, always.

Location: Nationwide / Working from home

Contract type: Permanent

Hours: 40 per week

Salary: Circa £25k depending on experience plus bonus

Benefits include: Death in service cover of 4 times your annual salary for peace of mind, achievable bonus potential and reward, recognition, and great career progression. 22 days holiday. Pension scheme. Peer recognition and awards scheme

You may have experience of the following: Collections Manager, Credit Control Manager, Collections Advisor, Debt Recovery, Call Centre Manager, Contact Centre Manager, Supervisor, Team Leader, etc.

Ref: 96645