Contact Centre Customer Service Advisors - Work from home

  • Location

    Newcastle upon Tyne

  • Sector:

    Customer Service

  • Job type:

    Full-time Flexible

  • Salary:

    £18500 per annum

  • Job ref:

    96646

  • Published:

    about 1 month ago

  • Expiry date:

    2021-01-27

  • Startdate:

    2021-01-26

  • Client:

    #

Contact Centre Customer Service Advisors - Work from home

We are seeking experienced contact centre agents to work from home.

You will train and work from the comfort of your own home!

We will provide the computer and kit to get you started, you will also need to check that you have the below to be able to work from home:

High speed internet. Don’t worry if you’re not sure how to check this, we can talk you through it as part of your application process. If you’re curious, your speed needs to be download speed 3.0 MB; upload speed 1.0 MB or above.

You’ll also need to be able to connect to WIFI to access our systems.

A smartphone on a UK network

Customer Service Advisor Requirements:

- Minimum 9 months to a 1 year working within a fast paced inbound or outbound call centre dealing with customer service queries.
- Experience using multiple IT and telephony systems in an energy environment to service customer needs and analyse account and billing information e.g. systems such as Junifer, Kraken, SAP.

Experience across 2 or more of these areas;

- Securing payment methods and payment plans for accounts in early arrears.
- Billing queries (taking meter readings and explaining new bills to customers and how these have been produced).
- Successfully addressing customer concerns.
- Discussing customer vulnerability, priority services register and providing appropriate solutions/sign posting.
- Resolving at first contact complaints relating to billing errors, failed appointments etc,.
- Gaining customer agreement for Smart meter installation and working to targets associated with this.
- Sales through service for added value aspects e.g. converting single fuel customers for dual fuel and promoted additional services such as boiler cover.

You are:

- A confident verbal communicator, can adapt approach to meet different customer needs.
- Resilient, pragmatic and enjoy an environment of high expectation, high reward and being challenged!
- Motivated either by achieving targets/bonus or by delivering great experiences and being rewarded via recognition/feedback.
- Someone who thrives in a WFH environment, confident to reach out when needed for support and build relationships with team mates remotely.

About Sigma, part of the Digicall Group:

Our business revolves around Business Process Outsourcing – we help run business’s more effectively and efficiently by taking responsibility for various processes.

Sigma is part of the Digicall Group which is a preferred service partner providing a range services in diverse segments such as contact centre management, insurance claims administration, claims assessment and adjudication, supply chain management and tailor-made bespoke solutions which meet customer demands in a responsible, cost-effective and sustainable way.

Location: Work from home / Nationwide

Contract type: Permanent

Hours: 40 per week

Salary: £18,500 moving to £18,960 plus bonus OTE £21,000

Benefits: Competitive

You may have experience of the following: Customer Service Agent, Customer Service Advisor, Customer Service Representative, Customer Service Executive, Call Centre, Operative, Call Centre Advisor, Contact Centre Operative, Contact Centre Advisor, Client Support, etc.

Ref: 96646