Customer Care Advisor Part Time

This is the job

This role is key to the business and very simply you will be contributing to our ethos and be on the front line to help drivers book themselves on one of our training courses. This is solely an inbound Call Centre and you will largely handle calls from members of the general public.

What will I be doing?

  • Take inbound calls from potential delegates.
  • Seek to book those potential delegates onto one of Drivetech awareness courses.
  • Help delegates in updating their bookings.
  • Take payment on the telephone.
  • Accurately record personal data from potential delegates.
  • Work in a team and contribute to our key KPIs and SLAs.
  • Attend training and coaching sessions as advised by your team manager.
  • Work to your own and team targets.
  • Deliver quantity as well as quality.
  • What do I need?

    Capability, Knowledge and Experience:

  • Experience of working in customer environment ideally on the telephone.
  • Ability to interact positively with customers.
  • Experience of using systems/processes to handle data.
  • Able to demonstrate consistent achievement e.g. evidence of meeting and exceeding targets
  • Fully competent in Excel, Access & Word.
  • Educated to GCSE/A-Level standard or equivalent as a minimum.
    • Location

      Basingstoke

    • Sector:

      Customer Service

    • Job ref:

      95e9d22a7550

    • Published:

      14 days ago

    • Expiry date:

      2021-02-10

    • Client:

      Talent.com