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Customer Operations - Head Office

Banking with a buzz

We’re Virgin Money. You’ve maybe/probably/definitely heard of us. We’ve got a bit of a reputation for being the bank that’s a bit bolder than the rest.

If want to join a workplace that challenges the norm and realises that there’s more to life than work, then you’re in luck – we’re hiring! We’re looking for Banking Associates to join the family at our Head Office in Gosforth to help us in our mission to make Everyone Better Off.

Have a peek at the below and if it sounds like a bit of you, get in touch.

Money talks

Well actually it doesn’t. So we let our Banking Associates do the talking. And if you think you’ve got the confidence and can-do attitude to make each and every one of our customers feel a million bucks after speaking to you, then we want you to come and show us what you’re made of.

We’ll teach you all about our amazing products, so don’t worry if you’re clueless about credit cards or inexperienced in ISAs. We’ll give you what you need to be able to deliver top notch customer service with a bit of your own passion and personality thrown in for good measure.

A day in the life of a Banking Associate

Start by grabbing a cuppa or bacon sarnie from our on-site restaurant (or pop to our on-site gym and have a green tea and granola if you’re on a health kick). Head up to our vibrant Customer Service Hub and have a pre-work chill on the comfy sofas and a catch up with your colleagues.

Then the magic happens. A customer is mulling over a mortgage or pondering a pension and needs a bit of assistance. That’s where you come in, you Banking Boffin. You’re straight to the gate, impressing our customers with your incredible knowledge and knack for awesome service. You’re informing the uninformed about the no-nonsense and great value products Virgin Money offer. You’re satisfying our customers’ every whim and going the extra mile, and when you get there, going even further and not stopping until it’s lunch time and your Team Leader is telling you that you really need to go and get something to eat.

So you head downstairs, grab a bite, have a game of pool, relax in our chill-out zone, then get ready to do it all again.

Sounds fun right?

The good stuff

We know you work hard, so we offer all of our employees some RED HOT rewards so you can play hard too. Take your Virgin Tribe discount card for example, which gives you access to exclusive offers across the Virgin Group. Spend a day driving Ferraris and Lamborghinis or jet off to the Caribbean with a massive smile on your face knowing you’ve grabbed a bargain. And if a hefty 27 days of annual leave isn’t quite enough for you, you can buy an extra 3 days with our fab flexible benefits package.

All the serious stuff is taken care of by us too, so you don’t have to worry about the boring bits. We’ll double your pension contributions, give you private medical cover, and offer life assurance at 4x your annual salary.

And because we’re all about giving, we’ll give you two paid volunteering days per year. Help out at the Virgin Money Marathon or the Virgin Money Fireworks Concert. Or you can help spruce up your local community centre or lend a hand to a food bank.

Sound like your cup of tea? Put the kettle on and apply now

Contract: 12 months fixed term

Starting salary: £17,100

Our aim is to nurture a skilled, diverse and committed workforce.  Regardless of your background, you can share our purpose, reach your potential and be rewarded appropriately for your contribution to our success. Working in a way that enables you to meet your commitments inside and outside of work can be fully supported at Virgin Money. If you currently have a flexible arrangement or are looking for one, tell us! We’re happy to talk about it.

Please be aware that all offers of employment are subject to pre-employment screening checks.