Customer Service Administrator, (part-time)

Practice Site:
  • Whitley Brook Pet Crematorium
  • Our Crematorium division currently operates seven pet crematoriums at CVS. As part of an expanding division there are exciting opportunities to put your ideas forward and to contribute or lead projects suited to your strengths and capabilities.

    Whitley Brook Pet & Equine Crematorium was founded in 1996, providing a service with compassion and integrity. 

    If your answer is yes to the above, we want to hear from you!!

    This is a rewarding position working alongside the team at Whitley Brook Pet Crematorium. Due to the sensitive nature of our business, we are looking for someone who is kind, compassionate, friendly and confident.

    You will be working with a great team who are highly motivated and who take pride in their exceptional levels of customer support.

    The role will involve speaking to owners of deceased pets and give time and support where needed, always acting in a courteous and empathetic manner.

    The ideal person must have a confident and friendly telephone manner, with good Microsoft office skills and be a real team player.

    The position is based in based in Runcorn, working 20 hours per week. Monday, Friday and Saturday mornings and may increase to full-time potentially.

    The Key duties of the role include:

  • Processing client information and uploading information onto internal systems.
  • Handle incoming and outgoing telephone calls in a professional, courteous and sensitive manner
  • Handle payments and sensitive information.
  • To provide support to the wider team during busy periods.
  • Skills Experience & Attributes Required:

  • Excellent communication skills, both written and verbal.
  • Outstanding telephone manner with the ability to build rapport with customers quickly.
  • Self-motivated and able to work on own initiative.
  • Strong organisational skills, time management and prioritising skills.
  • Ability to work well within a team but also independently.
  • Excellent IT skills with proven confidence in Microsoft Office.
  • In return, you will receive a range of benefits including:

  • Company discounts.
  • Discounts on veterinary products and services.
  • Access to our sharesave scheme.
  • 5 weeks a year holiday + Bank Holidays (pro rata)
  • Company Pension Scheme.
  • Access to great savings through Perk Box.
  • We promote within and encourage our staff to reach their full potential. Continuous training and support will be provided, and you will have a fantastic team to work alongside.

    • Location


    • Sector:

      Customer Service

    • Job ref:


    • Published:

      14 days ago

    • Expiry date:


    • Client: