Capita is the UK’s leading provider of business process management and integrated professional support service solutions. We support client with expertise from across our business - in customer and property management, software and hardware, back and front office operations, recruitment and training - working together to provide a seamless, multidisciplinary solution.
Position: Customer Service Advisor
Location: Darwen, Lancashire
Job type: Full Time, 3 months Temporary Contract
Hours: Monday to Friday between 8.30am & 6.30pm plus 1 in 3 Saturdays working up to 1pm; Training 5 days Monday to Friday 08:30 to 16:30
Salary: £16,770 per annum
Benefits: 23 Days holiday plus bank holidays, Pension Scheme, Staff discounts at major retailers, Corporate Eye Care Voucher, Cycle to Work Scheme, Dental Plan, 02 Mobile Phone Discounts, RAC Breakdown discount, Vauxhall Partners Programme.
Start dates: Monday 20th May and Tuesday 28th May 2019: Term, 3 month temp contract (with a possible view to perm)
About the role:
The Customer Service Advisor will take incoming calls from our customers regarding the age related TV licence.
We’re looking for people who can communicate confidently and listen intently whilst working out how to solve enquires to keep our customers happy.
You’ll be taking calls from customers who have queries regarding the age related TV Licence. You don’t need heaps of technical expertise; but you should have a natural flair for conversation, genuine empathy and the resilience to address customer issues call after call. You’ll become a specialist in your area so you’re more likely to resolve our customers’ queries quickly and on the first call.
You will need to have excellent communication, listening and questioning skills, be customer focused, computer literate with the ability to work under pressure while meeting agreed targets.
Previous Contact Centre experience would be an advantage and experience within a Customer Service role is essential. We also welcome applications from Welsh Language speakers of all levels.
Successful candidates will be subject to a criminal, financial and journalism background check.
As a Disability Confident organization we are just one of thousands of businesses who are challenging attitudes towards disabled people in employment and benefitting from their skills.
Succeeding in business is our top priority so finding the right people is essential. Being Disability Confident helps us make the most of the opportunities provided by employing disabled people, with a range of working adjustments to support our aims.
You may have experience of the following: Customer Service Advisor, Customer Service Representative, Customer Service Executive, Customer Service Officer, Call Centre, Contact Centre, Call Centre Operative, Contact Centre Operative, Retail Worker, etc.