Customer Service Advisor - E.ON Next Team

  • Location

    Birmingham

  • Sector:

    Customer Service

  • Job type:

    Full-time Flexible

  • Salary:

    £17104 per annum

  • Job ref:

    96269

  • Published:

    19 days ago

  • Expiry date:

    2021-01-26

  • Startdate:

    2021-01-08

  • Client:

    #

Customer Service Advisor - E.ON Next Team

Our Customer Advisors are brilliant at engaging with customers and effortlessly building rapport. Delivering amazing service to our client and their customers whilst working towards performance targets and standards.

Their day is filled with customer interactions where they will solve problems, overcome disputes and reach appropriate solutions.

We work in partnership with E.ON Next.

E.ON Next is part of the E.ON group of companies that is focused on the future, leading the energy transition towards sustainability in the UK.

They strive to make energy easier for their customers, by providing exceptional service and using state-of-the-art technology to do it.

You’ll be working in a contact centre environment helping our client EON next service their customers by inbound phone calls.

These customers will have general queries about their pre-payment accounts with EON Next, these people have meters and pre-pay for their energy so won’t be in arrears

Our advisors have great autonomy over how they do things, we love people to have their own ideas as long as they are focusing on the best outcome for customers!

Hours of work are Monday to Friday 9am to 5pm

The role:

- We interact with our client customers in different ways, whether it is over the phone, via email, in writing or over webchat, we expect outstanding results and our Customer Advisors are the ones that deliver them. Because we do more.
- Things don’t always go to plan, and with our clients customers we will always do what we can to put things right. Our Customer Advisors are confident adapting to work with customers in difficult situations and will always go the extra mile to make sure things are sorted.
- We know that we are stronger and better together, our teams give more and achieve more because they have each other. Whether they are adapting to a new process or going above and beyond to make sure that they get the job done, our Customer Advisors know they have the support of their team.
- Change shows us that we are growing. Our Customer Advisors see change for the opportunity that it is and welcome any change to broaden their knowledge and skill set. Because flexibility creates opportunity.
- Working towards targets and quality standards is a key part of the role, our Customer Advisors are always looking for opportunities to learn and improve on what they have done before. Because the more we learn, the more we achieve.
- Whether their next goal is to achieve their monthly target or to take the next step in their career, our Customer Advisors take pride in what they have already achieved and look forward to see what they can do next.

About You:

- You’ll love working with people, interacting with people and being challenged by people
- You’ll use great communication skills to get the best from a situation
- You’ll love learning, and take every opportunity to have feedback and use it to improve
- You’ll be organised and able to manage your own time and workload
- You’ll enjoy the challenge of working to targets and seeing you performance improve
- You’ll be comfortable using a PC and speaking over the phone

What can we give you in return?

- Competitive salary and bonus scheme
- 22 days holiday
- Pension scheme
- Peer recognition and awards scheme
- Wellbeing initiatives like desktop yoga and mental health first aiders
- Employee Assistance Programme
- The opportunity to be involved in a variety of charitable/volunteer work
- You’ll be part of a diverse, engaging and fun workforce, where your successes will be celebrated and you’ll have support when things don’t go to plan

Location: Working from home initially then Birmingham offices

Job type: Full Time, Permanent

Salary: £17,104 per year plus bonus OTE £18,904

You may have experience of the following: Customer Service Agent, Customer Service Advisor, Customer Service Representative, Customer Service Executive, Call Centre, Operative, Call Centre Advisor, Contact Centre Operative, Contact Centre Advisor, Client Support, Collections Advisor, etc.

Ref: 96269