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Customer Service Agent

  • Location


  • Sector:

    Customer Service

  • Job type:

    Full-time Flexible

  • Salary:

    £17550 per annum

  • Job ref:


  • Published:

    17 days ago

  • Expiry date:


  • Startdate:


  • Client:


Customer Service Agent

Are you looking for the next challenge in your career? Are you looking for a role that will allow you to directly interact with customers helping to provide them with the support and assistance they require? If so, you might be interested in our Customer Service Agent role based within our Customer Service department in Amesbury.

Customer Service Agent Responsibilities:

- Providing friendly first line assistance for our customers via email, Livechat, phone and post
- Taking part in an in-depth induction and training programme to ensure you’re a technical expert when it comes to answering customer queries
- Working within a lively and at times challenging environment so you`ll take multitasking and team work in your stride, enjoying a variety of tasks

Customer Service Agent Requirements:

- Our customer experience is at the forefront of everything we do, so you`ll be passionate about delivering top customer service
- Often, you’ll be supporting our customers when their pet is injured or unwell, so your empathy and professionalism will play a central role in the service you deliver
- Ideally, you’ll have experience within customer service whether that be face to face or over the phone
- An appetite to learn and develop is important to us
- Ability to be able to and an interest to work from home on a regular basis

About Animal Friends Insurance:

Animal Friends has grown to become not only an award-winning business but one of the largest pet insurance providers in the UK, looking after over 980,000 pets and offering cover for cats, dogs and horses.

A large part of our success is due to our company values which are the foundation of how we work, we are courageous by continually looking for new ways to innovate our customers experience and the pet insurance industry. We are kind-hearted with animal welfare being important to us, we donate and support over 300 charities across the UK and worldwide, to date, we have donated over £4 million. And we are passionate about the support we provide to our customers helping them care for their pets.

Location: Amesbury, Wiltshire

Job type: Full Time, Permanent
Hours: 37.5 per week, working Monday - Friday between the hours of 8.30 am – 6 pm. You may be required to work up to 2 Saturdays a Month from 9.00 am to 4.00 pm.

Salary: £17,550 per annum

Benefits: 22 holiday days (plus your birthday off), on-site parking, subsidised canteen, private medical insurance and pet insurance discount. We are all working remotely from home at the moment but when we return to the office there will be some flexibility to work from home on a regular basis.

PLEASE NOTE: Due to the rising concerns and spread of the Coronavirus, we are taking the required precautions advised by the UK Government and the World Health Organisation to help keep our employees and our candidates safe. One of our recruitment team will let you know more if you are invited to interview.

Animal Friends Pet Insurance Ltd is an equal opportunities employer and we welcome people of all ages, ethnicities, disabilities, religions and sexual orientations. Your application will be dealt with in the strictest of confidence.

You may have experience of the following: Customer Service Agent, Customer Service Advisor, Customer Service Representative, Customer Service Executive, Call Centre Operative, Call Centre Advisor, Contact Centre Operative, Contact Centre Advisor, Sales Advisor, Sales Executive, Administrator, Admin Assistant, Office Administrator, Office Assistant, etc.

Ref: 93339