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Customer Service Agent x 10

  • Location


  • Sector:

    Customer Service

  • Job type:

    Full-time Flexible

  • Salary:

    £8.19 - £12.87 per hour, Benefits: Performance bonus

  • Contact:

    Vaillant Belper

  • Job ref:


  • Published:

    8 months ago

  • Duration:

    Temp to perm after 6 months for successful candidates

  • Expiry date:


  • Startdate:


  • Client:


Blue Arrow is now looking to recruit 10 x Customer Service Agents for busy but friendly call centre servicing one of Europe's leading heating technology manufactures in Derbyshire...

Are you looking at enhancing your career in customer service with market leaders apply now!

The company has a constant drive leading levels of customer training and training support helps to demonstrate why our customers continually recommend Vaillant therefore Blue Arrow are working in partnership with Vaillant to add talent to their customer service team.

The role will involve taking inbound calls and booking engineers for repair or service. Some up selling and cross selling might be involved but will benefit you with performance bonus paid on a monthly basis.

We are offering competitive rates, temp to perm contracts within 6 months and free parking. Rely on public transport? No need to worry as the call centre is conveniently located on public transport routes. 

Full training provided but previous telephone / customer service experience is essential. 
Successful candidates must be available for shifts between 7.30am and 7pm. 1 in 5 working weekends.

Main requirements are:

- Previously worked within a customer service focused call centre or similar telephone based role
- An attitude that is target driven both in performance and quality of service
- Quickly build up rapport with customers over the phone in difficult situations
- Excellent telephone manner in pressured environments

SUCCESSFUL CANDIDATES WILL START on 24th September  (Interviews are taking place on  12th and 13th September) 
Pay rates are from £8.19  (training rate) and then £8.58 after a successful probation period - £12.87 (O/T). Full time 42.75 hours per week.

To apply please submit your CV or contact Anna or Josh @Blue Arrow on 07843211553 or 01332405100.