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Customer Service Assistant

  • Location

    Bolton

  • Sector:

    Contact Centers

  • Job type:

    Full-time Flexible

  • Salary:

    £17,850 to £21,000 per annum

  • Job ref:

    00327961

  • Published:

    16 days ago

  • Expiry date:

    2019-05-13

  • Startdate:

    2019-05-03

  • Client:

    #

Customer Service Assistant

Would you like a meaningful job that makes a difference, with flexibility and real potential for growth?

The Salvation Army Housing Association (saha) is an organisation that provides a range of housing and varied support services to vulnerable people. Our aim is to support people in achieving their full potential. We are currently going through a large period of growth and have a vacancy for Customer Service Assistant.

Position: Customer Service Assistant x2
Location: Bolton Regional Office (commutable from Warrington, Blackburn, Wigan and surrounding areas)
Job type: Fill Time, Permanent
Hours: 35 hours per week
Salary: £17,850 to £21,000 per annum
Benefits: 26 days’ annual holiday rising a day a year for the first 5 years + bank holidays, Life Assurance, Pension scheme and an Employee Health Assistance Programme. Professional development opportunities and flexible working arrangements.

Closing date: 14th May 2019
Interview dates: 23rd & 24th May 2019

About the role:

Working within the Customer Service Centre, to ensure an effective and efficient telephone answering service ensuring calls are answered and responded to within target times.

You will be required to provide appropriate advice and information (either by telephone; email; web chat or in writing) and dealing with the enquiries to maximise Right First Time resolution.

About you:

- Experienced in working as part of a team, excellent communication skills and good IT skills are crucial to the successful delivery of these important services to internal and external communication.
- Previous experience of providing front line services in a busy office environment and working within a shared services environment is essential.
- There will be occasions where out of hours shifts may be required so you must have a flexible approach to working hours.

A Disclosure and Barring Service Enhanced Certificate will be required for these roles.

As an equal opportunities employer, our client welcomes applications from all sections of the community.

You may have experience of the following: Customer Services Assistant, Customer Service Advisor, Customer Service Representative, Customer Service Officer, Customer Services Executive, Call Centre Operative, Contact Centre Operative, Administrator, etc.

The Salvation Army Housing Association (SAHA) is an equal opportunities employer. We are committed to equality and diversity and welcome applicants from all sections of the community.