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Customer Service Assistant

  • Location


  • Sector:

    Customer Service

  • Salary:

    £10.14 an hour plus benefits

  • Contact:

    Laura Lefeuvre

  • Job ref:


  • Published:

    4 months ago

  • Expiry date:


  • Client:


Customer Service Assistant (zero hour)

This is a customer service job with a difference. You’ll be working outside in the wonderful city that is London greeting people from all over the world and making sure they have an unforgettable experience with Thames Clippers!

The Role: Working on any one of our 22 piers along the Thames, you will welcome all members of the public; selling them the right ticket to travel and assisting them with their journey with us on our boats.

To find out what it's like working for us click here:

You: We’re looking for people who love working and engaging with the public and making their experiences as memorable as possible! 

We will give you full training on our varied ticket types and you will be comfortable approaching customers and selling them the appropriate ticket.

You will be a great communicator, friendly and approachable and always wanting to deliver the best customer service possible.

And, you won’t mind working outdoors or being on your feet all day and will thrive in a busy environment, maintaining empathy even when it gets really busy!

When: Our assessment centres are held at the Preview Centre a short walk from North Greenwich tube and bus station on the following dates (visit here for directions:

  • 16 March 2020 assessment centre 9.15am or 2pm: You will then start the role on 30 March 2020.
  • 2 April 2020 assessment centre 9.15am or 2pm: You will then start the role on 20 April 2020.

Important Information: We use assessment centres to give you plenty of information about the company, the role and how we work. They are fun and informative and a great way for you to learn all about us whilst we find out about you!

We pick the dates for assessments in advance, so we can ensure we have the right assessors available to meet with you. If you cannot make the above date, why not apply next time.

About AEG and Thames Clippers

AEG is one of the leading sports and entertainment businesses in the world. In the UK we comprise of The O2; The SSE Arena, Wembley; Thames Clippers; and AEG Presents which includes the Eventim Apollo and indigo at The O2.

Thames Clippers are London's leading River Bus service. With a fleet of 17 high speed boats which provide commuters and leisure visitors with a unique way to travel around the capital.

So why apply?

Here at Thames Clippers we have a strong team ethic, we take pride in what we do, and we respect each other which make it a great place to work!

We are an entrepreneurial and inclusive organisation which was voted “Employer of the Year” at the 2017 London Transport Awards. There is real potential for internal development and promotion within our business and internal succession is one of our core values.

Our employees benefit from free travel on Thames Clippers, along with a group private pension plan, private medical insurance, life assurance, EAP, ride to work scheme or season ticket loan. We also offer discounts at shops, bars and restaurants at The O2.

We are committed to equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.