Customer Service Assistant

  • Location

    Leeds, West Yorkshire

  • Sector:

    Contact Centers

  • Job type:


  • Salary:

    Up to £18135 per annum

  • Contact:

    Debbie Windle

  • Job ref:

    10011687 - Optima_1588778388

  • Published:

    9 months ago

  • Expiry date:


  • Client:


Location: Hepworth House, Clay Pit Lane, Leeds LS2 8AE

Salary: £18,135

Start Date: 6th July

Shift/Hours: Flexible Shifts between 8am-8pm Monday- Friday, 9am-4pm Saturday.

Job Title: Case Assistant


Job Description:

We're supporting our clients as they adapt to the unprecedented circumstances brought about by COVID-19. As a result, we're currently only recruiting for essential roles during this time. All interviews, assessments and background checks will take place online, to completely remove the need for face-to-face contact.

We're looking for individuals to support our Case Handling teams in Hepworth House, Leeds. We operate within the Legal industry, but don't let that mislead you, you don't need a Law qualification, just fantastic customer service skills!


So, what can I expect?

Good question. You'll be taking calls from a wide range of customers, clients and third parties. You'll work closely with Case Executives, supporting them in progressing files from instruction to closure, keeping customers updated every step of the way. You'll chase outstanding documentation and information, and make sure systems and files are updated on a regular basis. Above all, you'll make sure every aspect of every case runs as smoothly as possible, keeping our customers happy from start to finish.

As for your development, you'll benefit from training and development opportunities that will help you progress your career quickly.


What kind of people are we looking for?

We genuinely believe that finding the right role for you is important. So, let us tell you what we're looking for:


  • You're a great team player.
  • Your passion for customer experience means that you do whatever it takes to look after your customers.
  • You have first class organisational skills, great attention to detail, are able to prioritise and use your initiative to be able to meet key performance measures
  • You thrive in a fast-paced environment
  • Excellent IT Skills

We would like you have experience working in a customer facing environment, such as retail or a contact centre environment, as well as having some knowledge of MS Office packages, like Word, Excel and Outlook. You will also have excellent IT ability. Experience working in a re-mortgage department would be great, but again, not essential.


Are there any perks?

Of course! You'll have all the regular perks of being part of Capita, including:

  • A competitive salary
  • 23 days annual leave plus Bank Holidays dependent on shift pattern
  • A pension scheme
  • A wide range of discounts on many products and services
  • Interest free season ticket loans
  • Cycle2work scheme
  • Next staff shop discount card
  • Choose your shift
  • Refer a friend scheme- an opportunity to earn a financial incentive


Who is Optima Legal?

Optima Legal falls into the Specialist Services division of Capita and operates as a standalone business unit. We offer our clients services in re-mortgage, property, litigation and recovery. People are at the heart of our business so, joining us, you'll have fantastic support from the moment you get here. Through our industry-leading training programme, you'll gain new knowledge and skills, and have lots of opportunities for both personal and professional development.


It's important to note that most of our sites are now closed and employees are working remotely where they can. Where offices are required to stay open, we are following government guidelines on personal hygiene standards, daily cleaning of employee work areas, maintaining safe distances and limiting the number of people in the office at one time. We also have clear policies on business travel and continuity.The welfare of our people is of paramount importance to us, and we're doing everything we can to keep our employees and customers safe during this time.