Customer Service Assistant

  • Location


  • Sector:

    Customer Service, Retail, Administration & Secretarial

  • Job type:

    Full-time Flexible

  • Salary:

    £20,001 per annum to £23,172 per annum.

  • Published:

    12 days ago

  • Duration:

    if your lifestyle enables you to work flexible shifts on an average of 35 hours per week this could work for you.

  • Expiry date:


  • Startdate:


  • Client:


At Northern, we’re creating a brand-new future not just for our organisation, but one that will transform the way we all think about rail travel and if you’re forward thinking, passionate and full of fresh ideas like we are, you could play your part in making it happen.  

We recently launched our £500m fleet of new, state-of-the-art trains and we’re investing millions more in our existing fleet of trains and on station improvements all so we can continue to connect thousands of people across the North to work, leisure, education and more every day. 

Our vision is all about taking them in an exciting new direction, delivering a different kind of travel experience, and introducing new ways of working. 

We’re also investing in our people too, and we’re committed to building a business that’s just as diverse as the communities we serve. 

So whatever your background, and whatever you have in mind for your own future, we think you’ll fit right in here. 

About the Job:

This is a great opportunity for someone who thrives on providing great service by ensuring our customers have all the information and support they need at all times.

As the face of Northern we expect you to give our customers a warm welcome, discuss their travelling requirements and proactively sell tickets and associated products to meet customer needs.

You will also give practical advice on journey times, delays, tickets, fares and reservations, offering alternative options in times of disruption

About you:

To fulfil this role effectively you will need a genuine commitment to delivering excellent customer service.

You’ll also be:
· competent with IT and other technological systems
· confident and articulate in communication
· conscientious and hard working
· approachable and friendly

Our trains and stations operate 7 days a week across a whole range of different hours –early morning and right into the night. So if your lifestyle enables you to work flexible shifts on an average of 35 hours per week this could work for you.

Benefits and Rewards:

By working as part of the Northern team, you will receive the following benefits:

• Free Travel on Northern services – for you and your family*
• 75% discount on all other Train Operating Companies leisure services*
• Pension Scheme
• A generous holiday entitlement
• Maternity and Paternity Benefits – above the statutory minimum
• Full uniform for frontline facing roles
• Employee Assistance Programme – operating 24/7, giving a wide range of advice, support and useful information for employees
• And many more!

*Terms and conditions apply

In return, you’ll discover brilliant opportunities to grow and progress within Northern not to mention amazing perks and benefits like free or discounted travel, employee assistance, generous policies, regular pay reviews and a great pension. We look forward to receiving your application.