The Home Of Flexible Working, Find Your Flex Logo

Customer Service Associate


Start the New Year off with a bang with a £17,100 starting salary, 27 days annual leave (and you can purchase up to an additional 3 if you’d like), free parking, annual bonus, a shiny Virgin Tribe discount card (hello cheap flights!), a double match pension scheme, private medical insurance and 2 paid volunteering days per year. These are just some of the RED hot benefits we’ll offer you when you join the Virgin Money family.

We’ve got some amazing things happening this year, so we’re looking for a number of Banking Associates to come on-board and give us a hand in making sure our customers are well looked after. If you think you have the potential to be a customer service sensation, then we really want to get a date in the diary to meet you – whether you’ve worked in a customer facing role before or not.

The start of something beautiful

So how will your Virgin Money journey begin? You’ll start off in our training camp, learning the ins and outs of credit cards, interest rates and all about how we do things here at VM. We’ll also buddy you up with someone who really knows their stuff, so you can learn from the best to be the best. You’ll attend our legendary Arrivals Event, where you’re certain to think that surely you shouldn’t be being paid to have this much fun? Then, when you’re good and ready, you’ll get to work your magic on our customers.

Job’s a good‘un

Banking Associate is our fancy schmancy job title for all those in VM who tend to our customers, helping them with all sorts of wonderful things like changing details on their account, making a banking transaction or talking through a quote. As a Banking Associate, you’ll play a big part in keeping our customers safe and happy by looking after them and their accounts, acing the administrative side of things, and just generally being there when they need us.

Work hard, play hard

We know that all of our employees want different things from their careers (and we LOVE that), so we’ll support you every step of the way to help you get where you want to be. Maybe you fancy being a Team Leader? Or maybe you have your eye on being our CEO (watch out David!)? Whatever you want to be, our Careers Lounges, Career Connectors, Learning Champions, Mentors, Aspiring Managers programme and endless learning and development opportunities are all here to help you carve out your career.

It’s not all work, work, work here either. We’ve always got fun things going on around the office. Think bake offs, daily stalls selling goodies, games room, beauty treatments, chill out zone, coffee shop and gym. You’ll also have the opportunity to volunteer at (or even run!) the Virgin Money London Marathon or at the Virgin Money Edinburgh Fireworks Concert. You might even have a creative idea to raise money for our charity of the year! Whatever you’re into, we’ll do our best to make sure you can work hard and play harder.

If your goal for 2019 is to work for a company that celebrates inclusion and diversity and promotes a culture where everyone can come to work and be themselves, then please apply now!

Starting salary: £17,100

Contract: 12 months fixed term

Our aim is to nurture a skilled, diverse and committed workforce where every individual regardless of background can share our purpose, reach their potential and be rewarded appropriately for their contribution to our success.  We’re also happy to talk flexible working with you.

Please be aware that all offers of employment are subject to pre-employment screening checks.