Customer Service Representative - 6 month contract

  • Location

    Preston

  • Sector:

    Customer Service

  • Job type:

    Full-time Flexible

  • Salary:

    Competitive

  • Job ref:

    93963

  • Published:

    2 months ago

  • Duration:

    6 months

  • Expiry date:

    2020-09-18

  • Startdate:

    2020-08-21

  • Client:

    #

Customer Service Representative - 6 month contract
Full time
Preston

Role overview

Here at Fish Insurance, we are a close-knit team that take pride in our ability to deliver a first-class service to our customers. To do this we strive to create an environment which is great for our people. We want our people to enjoy coming to work, and to feel they can make a difference. We believe in treating our people well and showing them that they are what makes a company great.

The Role:

This is an exciting time to join Fish as we have recently increased our products to our customers. Your role will be to interact with customers on both inbound and outbound telephone calls and e-mails, providing excellent customer service while also achieving performance and quality metrics set out by the business. If you put the customer at the heart of everything you do then we want to hear from you!

Responsibilities:

• Embrace and encourage the company culture among your peers
• Interact with customers ensuring they are treated fairly every time
• Promote and sell insurance products to customers on both inbound and outbound calls
• Promote and sell ancillary products to customer ensuring it is suitable for their needs
• Perform mid-term adjustments at customer request via both inbound and outbound phone calls

Experience:

• Excellent rapport building skills
• Excellent customer services skills
• The ability to cross sell suitable products to our customers
• Basic Microsoft Office skills
• Insurance products provided by Fish Insurance
• Compliance requirements of the role

Full Job Description available on request.

Further information

Collaboration is at the heart of everything we do. We believe that working together as one team across the Group is better for our customers, our businesses, and our employees, we offer excellent rates of pay, fantastic benefits and excellent career opportunities.

This is a 6 month contract and we work on a rota basis between Tuesday – Saturday each week covering 37.5 hours per week

PIB Group is an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.

Your application will be treated in the strictest confidence.

You may have experience of the following: Customer Support Executive, Customer Service Advisor, Customer Relations Executive, Customer Service Representative, Contact Centre, Customer Service Agent, Call Centre, Customer Support, Call Centre Representative, Client Support, Contact Centre Representative, Customer Services etc.

Ref: 93963