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Customer Services Advisor - Sage Pathways Returner Programme

Are you seeking to return to work after a career break?
Do you enjoy working with and solving problems for customers?
Would you relish the opportunity to learn new skills and forge a new career?
 

Start in the heart of our business
 

You will start your journey with us in the Customer Services team where you will spend the first 6 weeks learning all about our products, services, customers and the way we do business at Sage. From here, you will move into a Customer Service Advisor role where you will sit at the heart of what we value the most – helping our customers succeed.
 

  • As a Customer Service Advisor, you will be responsible for:

  • Providing exceptional customer service to make it easier for our customers to use our products and services

  • Working consultatively with customers to provide logical solutions to any issues or queries they might have

  • Creating trusted customer relationships to help build great customer advocates and identify further ways in which Sage can support them build their business

  • Collaborating with other team members to continuously share and build your product knowledge and improve the experience we provide our customers
     

Return to your passion for helping customers

To be successful in this role you will:

  • Have experience of and take great pride from delivering exceptional customer service and experience

  • Love solving problems – taking a logical approach to solving customer problems

  • Enjoy and be good at building trusted customer relationships and identifying ways to add value and support their success

  • Relish the opportunity to learn new skills and continually improve your knowledge

  • Thrive on working collaboratively to identify ways to improve customer experiences

 

Return and work in a way that works for you
 

We recognise that everyone is different and that the way in which people want to return to work and deliver at their best is different for everyone. With the Sage Pathways programme we offer a wide range of flexible working patterns:

  • Part-time working patterns – be that 2, 3 or 4 days a week or reduced hours over the working week

  • Reduced hours during the working day - eg school hours

  • Evening or weekend shifts

  • Term time working patterns – to fit in with school holidays

  • Working longer hours on some days and shorter on others

  • Working full-time hours
     

Tell us how you want to work, and we are sure that we will have an option that can work for you.
 

Return to work to a place that matters and cares
 

Every day at Sage, we support and enable the success of business builders in the UK and around the world. We’re not just another technology company, we champion and celebrate the entrepreneurs and small businesses of the world. We grow as a family, we spark conversations, we share the love, and we believe in giving back to the community. Return to work with us - where colleague success walks hand in hand with customer success and innovation.
 

More good stuff
 

You’ll be joining us in our lovely, modern UK head office in Newcastle with free parking and good bus connections. We have an outstanding benefits package, which includes:

  • Starting salary of £19500k and extra incentives from recommending products or services to our customers and up to 10% annual bonus (pro-rated to working hours)

  • 25 days holiday + bank holidays (pro-rated to working hours)

  • Life assurance of 4x annual salary

  • Sharesave scheme to buy shares at a discounted price

  • Discounted travel insurance, dental insurance, health assessments and travel passes/loan

  • Reward Gateway which is an exclusive discount scheme with access to 1000s of High Street and online retailers

  • Discounted membership to the onsite gym

  • Buy more and sell unused holidays

  • Salary sacrifice childcare vouchers.
     

Join Us
 

If you are considering returning to work do you want to join a business and a team that really makes a difference and that cares? Do you want to deliver amazing things for our customers? Do you want to be part of something big and restart your career path in an inspiring and loved place to work? Come join us and grow again with an amazing, flexible, programme built just for you!