Customer Support Advocate, Part Time Day Shift

Customer Support Advocate - Remote Part Time Day shift (25 hours per week; Monday to Friday 1.00pm to 6.00pm)

About us

At GoCardless, we’re passionate about payments. Our vision is to provide businesses with the best way to collect recurring payments, wherever they and their customers are in the world.

Today, we help over 55,000 businesses take the pain out of getting paid, so they can focus on what they do best. And through our partnerships with over 200 software providers such as Xero, Zuora, Salesforce and Quickbooks, more and more businesses are benefiting from our unique global payments platform every day. We process $15bn of payments a year across more than 30 countries, powering recurring payments for businesses worldwide, from multinational corporations to small businesses.

We’re headquartered in the UK, and backed by some of the world’s leading investors including Google Ventures, Salesforce Ventures, Balderton Capital, Accel Partners and Notion Capital. Over 400 employees worldwide have decided to develop their careers with us. We’ve built a friendly, collaborative culture where we hire and develop people who share our desire to do work we can be proud of. We value learning and feedback, and support colleagues to develop in their role and more broadly in their careers.

We're looking for bright, empathic people to join our day shift and work remotely Monday to Friday from 1.00pm to 6.00pm (25 hours per week) and provide first-rate support and guidance primarily to our UK, European, North American and Australian users. This is a 12 month contract position.

The role

We pride ourselves on listening to our users and doing everything we can to solve their problems. As a member of our Support team, you'll represent the customer's voice across the company. As your knowledge and experience grows, you’ll have opportunities to help inform our product roadmap to ensure we are always building something people want.

We've built a friendly, collaborative culture, where we hire and develop driven people that share our desire to do the work we can be proud of. We value learning and feedback, and are devoted to encouraging and supporting each other's continual professional growth.

You'll work as part of a wider team of around 30 passionate individuals who work with our UK, European, Australian and North American merchants to solve tough problems and provide world class service.

In this role you will be primarily providing phone support; you will be handling calls from customers using GoCardless. You will be utilising our in-house systems to handle incoming calls and tickets, and help ensure that you can deliver the best support experience possible.

The ideal candidate

  • previous experience working in a contact centre (providing phone support) is highly desirable
  • previous experience of working in a startup is highly desirable
  • previous experience of working remotely is highly desirable
  • proven ability to handle high volume of calls and consistently meet targets
  • you love helping people & enjoy working in a truly fast paced culture and thrive in small teams
  • you are organised, reliable, diligent and attentive to detail
  • you learn quickly and are comfortable with complexity
  • you are able to work independently and under minimal supervision
  • you have a flawless command of English and communicate with clarity
  • The remote shift(s) require you to have:

  • a stable and noise free working environment conducive for serving our customers
  • a stable WiFi connection as well as a backup
  • able to work without any interruption to the service we provide
  • Life at GoCardless

    Diversity is hugely important to us and we welcome applications from those with disabilities and from under-represented backgrounds. Throughout our hiring and onboarding process we make any reasonable adjustments necessary to create a level playing field and continually look at how we can improve in this area. We also have active ‘employee resource groups’ (such a BEAM and Rainbow) that are supported and sponsored by members of our Exec team; they work to engage and inspire our employees on diversity & inclusion topics throughout the year.

    We offer flexible working hours and remote working arrangements, enhanced parental leave and pension packages. You’ll also receive equity, because we believe having this ‘buy in’ is a vital part of building a successful business where everybody - regardless of their role - can make a valuable contribution.

    The COVID-19 pandemic has seen everybody at GoCardless shift to remote working and this is something we’ll continue to do into 2021. We continually review this approach in conjunction with the changing restrictions in each of our locations; additionally we offer support to maintain wellbeing and comfort, including subsidised home office equipment, workstation assessments and a range of remote social activities you can dip in and out of whenever you fancy.

    Find out more about Life at GoCardless via Twitter, Instagram and LinkedIn.

    • Location

      London

    • Sector:

      Customer Service

    • Job ref:

      958089eb5877

    • Published:

      8 days ago

    • Expiry date:

      2021-03-19

    • Client:

      Talent.com