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Customer Support Manager - Telford

  • Location

    Telford, Shropshire

  • Sector:

    Customer Service, Business Management , Finance & Accounting

  • Salary:

    Up to £18400 per annum + Monthly Bonus + Benefits

  • Contact:

    Provident Financial Management Services

  • Job ref:


  • Published:

    about 1 year ago

  • Expiry date:


  • Startdate:


  • Client:


Provident have been proudly serving customers since 1880, and while a lot has changed since then, one thing hasn't ….. We still put our customers first in everything we do. We pride ourselves on being a trusted lender, serving our customer in their own homes, offering suitable affordable loans with manageable repayments. It is this personal responsible approach that makes us a market leader in the home credit sector.

We are looking for someone to join Provident as a part time (30 hours per week) Customer Support Manager who will be the front face of our operation visiting people in their own homes collecting loan repayments and providing further credit when our customers make an application.

We are looking for someone with excellent interpersonal and communications skills, who is reliable and dependable with good levels of personal organisation. This role will include face to face interaction with our customers every day and traveling to people's homes on pre-booked visits, therefore it is essential you have a full UK driving licence and access to your own car to be able to apply for this role.

Essential requirements -

  • Full UK driving licence and access to your own vehicle
  • Face to Face customer service experience, desirable
  • Good communication skills
  • Strong cash handling abilities
  • Time management and organisation skills
  • Technical ability on an IOS Device

To assist you, you will be provided with the latest technology to undertake the role to the best of your ability and set you up for success. We also offer a full training program of 5 days, which may require you to stay away from home.

What can we offer you?

In return we offer a starting salary of £18,400 with the opportunity to rise to £21,600 after your 2nd year of service + Monthly Bonus + benefits which include 25 days holiday pro rata, growing to 28 after 5 full years of service, NEST pension and life assurance.

Equality, Diversity & Inclusion (EDI)

Provident is one of a select group of forward thinking organisations that have signed up for the National Equality Standard (NES). The NES provides a cultural assessment through the lens of diversity. It looks across all 9 protected characteristics set out in the Equality Act 2010 to ensure true inclusion in the workplace. The NES adopts a pragmatic & holistic approach to EDI and achieving it will enable Provident to showcase our business as leaders in this field.