Cyber Operational Support Officer


Birmingham, London, Warrington


About the job


Ops support is responsible for the provision of specialist cyber capability and advice to the Cyber Regional Organised Crime Unit (ROCU) network, NCA Branches and the wider Law Enforcement community as required. It is the primary vehicle for developing and maintaining operational relationships within the units of Team Cyber UK.

The role sits within the Incident Management and Outreach teams within the National Cyber Crime Unit of the NCA. The post holders will be responsible for the provision of tactical advice and support to pro-active / reactive cyber investigations being conducted by; UK Law Enforcement Agencies and police partners such as the ROCUs, with a national and international reach delivering criminal justice outcomes.

NCA welcomes applications from individuals with a range of neurodivergent thinking styles and from those who may require reasonable adjustments


Job description

To be successful in this role you will need an understanding of cyber-crime and cyber-security. You will need to be an adept team player and be able to work on your own and need to be able to work with high performing teams across organisation boundaries. The post holder will work to implement strategic and tactical direction at regional, national and international level. You will also need to engage with key partners including the private sector and academia.


Main Responsibilities

• Provide specialist tactical and technical investigative advice to stakeholders investigating cyber-crime across the UK.
• Use their skills, knowledge and / or experience to ensure that evidence is obtained correctly through the required legal framework (EIO, ILORs, RIPA, PACE, etc.).
• Work with internal specialist NCCU teams to leverage capability in support of Team Cyber UK investigations.
• Utilise intelligence-gathering opportunities to assist ROCUs / the NCA to achieve shared operational objectives.
• Develop partner relationships and seek to understand the key priorities of stakeholders, gaining their commitment by consultation and involvement
• The successful candidate will need to be experienced in cyber-crime investigation and intelligence-led investigations.

***All NCA officers must hold SC Enhanced upon entry as a minimum. To meet the National Security Vetting requirements for this role you will need to have resided in the UK for a minimum of 3 out of the past 5 years. For more information please see the Candidate information Pack***


The following qualifications/skills are essential to the role and proof will be required at interview:

PIP 2 / IPP or an equivalent recognised qualification / accreditation issued by a Government body.

Please ensure the dates of any accreditations you are relying on, are entered on to the CV.

Should you progress to the assessment stage of the process, you will be required to provide a copy of the original certificate.

Failure to provide evidence at interview may result in your application not progressing to the next stage.


We'll assess you against these behaviours during the selection process:

  • Delivering at Pace
  • Communicating and Influencing

Technical skills

We'll assess you against these technical skills during the selection process:

  • Good understanding of cyber investigations utilising Hi Tech or internet based solutions
  • Good understanding of UK and international Legislation affecting Agency Activity
  • Extensive experience of partnership working to achieve shared objectives.
  • Proven experience of working to timelines within a dynamic environment.


If you are an active police pension member immediately prior to joining the NCA, you can continue your membership throughout your employment with us as if you were a serving police officer. If you do remain an active member and subsequently return to a police force, you should be able to continue your membership there too.

All officers in the NCA are members of the UK Civil Service. You will be eligible for:
• Civil Service pension scheme
• 26 days annual leave rising to 31 on completion of 5 years continuous service
• Training and development opportunities
• Cycle2work scheme

We take the welfare of NCA officers very seriously. All staff have access to Occupational Health services and there are a number of staff representative groups. We also have a range of sporting and other activities on offer.

We can provide flexible working arrangements if the role in question is suitable. These include flexi-time, job sharing and compressed hours (working contracted hours over a shorter period).

Apply now!