Everyone in Scotland should have the support they need to live their life and we believe they should be able to get it when and where they need it. That's why Scotland's social security agency is built around the people of Scotland.
We are currently seeking applications for an Assistant Debt Team Manager. The successful applicant will be based in Glasgow. This is a permanent and pensionable appointment and new entrants will normally start on the minimum of the pay range. Candidates with a disability who meet the essential criteria below will be invited to the assessments.
Social Security Scotland will deliver 11 key Benefits to the people of Scotland and we are recruiting for an enthusiastic Assistant Debt Team Manager to support our Debt Management team. This is a high-profile and exciting area, with continuing political, public and media interest.
The post offers the opportunity to contribute to the safeguarding of vital resources for the people of Scotland who need them and the successful candidate will have a range of experience in leading a team in a debt, finance or customer service environment.
As an expanding team, this role provides an exciting opportunity to develop the Debt team and service, building individual and team capabilities to ensure an accurate and quality service. The successful candidate will demonstrate flexibility, be comfortable in a changing environment, and enjoy working collaboratively to identify opportunities for improvements, exploring new ideas and solutions.
• Line management responsibility including managing performance and supporting staff with their personal development in order to enable them to reach their full potential
• Extensive use of the Debt Management System and other financial systems
• Review and provide guidance on complex cases where expertise is required
• Review and approve repayment arrangements agreed with clients
• Review debt cases prior to referral for court action to ensure accuracy and appropriateness of referrals
• Review of debt cases for write off to ensure accuracy and make decisions on appropriateness of write off action
• Work collaboratively with colleagues in Operational Teams, Interventions Team and Finance Team to contribute to effective recovery of overpayments
• Other ad hoc duties relevant to the role
Responsibilities1. Experience of managing, leading and developing colleagues/ team to reach their potential.
2. Strong numerical and analytical skills, with the ability to draw out key findings or recommendations from a range of data or information sources.
3. A proactive approach and a proven ability to work effectively in a changing environment, demonstrating flexibility and contributing to overcoming challenges
4. Excellent communication skills with an ability to communicate effectively, both verbally and in writing, and to build and maintain positive and effective working relationships.
•An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension