Delivery Manager - Digital


Bristol, Manchester


About the job


Government Business services (GBS) is a newly formed organisation which exists to support the Civil Service thrive in its mission to support the Government, and deliver excellent public services.

This role is joining the Government Shared Services digital team that delivers and supports cross-government digital services for recruitment.

You’ll be joining us at a pivotal time with a leading role in delivering the next generation of Civil Service Jobs. It’s an ambitious and challenging project with enormous potential to improve how we attract, assess and select new civil servants


Job description

As a Delivery Manager you will be responsible for the successful agile delivery of CS Jobs related products and services. You will ensure teams are effective, plans are achievable and milestones are met. You will also lead on addressing any blockers and impediments preventing their teams from achieving their goals, including anything from resource constraints to dependencies in other business areas. Through this role you will have the opportunity to shape some of the highest priority HR services and projects, dealing with a wide range of complex business and technical issues.

- This Delivery Manager will lead on the replacement of Civil Service Jobs. CS Jobs is used by over 3 million candidates per month to find and view vacancies across the Civil Service. Each year it handles over 1 million completed applications for 100,000 advertised posts. The live service is used by over 165 organisations to advertise their vacancies and manage their recruitment processes.

- CS Jobs is a software-as-a-service (SaaS) platform that has been configured and enhanced to meet Civil Service recruitment, digital and security standards. The CS Jobs Replacement project will procure and implement the new platform to maintain and improve the recruitment service. The delivery team for this includes DDaT specialists,
recruitment experts, business operations, and supplier resources. You will also get opportunities through our other digital services. CS Jobs is part of the Recruitment Digital Services team which creates and manages digital products to “get the right people, into the right roles, at the right time”.

We also provide:

- CS Careers Site
- CS Job Share Finder
- Online Tests & Assessments
- Fast Stream Recruitment Platforms
- Government Recruitment Service CRM

You’ll be part of a multi-disciplinary team from both Government Shared Services (GSS) and Government Recruitment Service (GRS). Day to day you’ll see very close collaboration including the product manager, service managers, user researcher, configuration team, support team, and recruitment teams. You’ll also work closely with the delivery teams for other recruitment services and suppliers to align teams to common goals.


Enable teams to create and run outstanding user-centred digital services using appropriate agile principles and methodologies in line with the GOV.UK service standard.

- Working with departments to solve complex problems, from delivery plans to recruitment policies.

- Managing delivery partners to ensure they perform well, including contract management, invoicing and managing finances.

- Learn from and iterate approaches frequently, to ensure the team can and do deliver in the most effective and efficient way possible.

- Proactively address team dynamics and issues as they arise and remove impediments/blockers so the team can work smoothly.

- Work with the team and product owner to define a value and user-driven roadmap for the product and translate this into actionable user stories and sprint plans.

- Lead the collaborative, dynamic planning process - working with the team to prioritise work that needs to be done against the capacity and capability of the team and any fixed dates.

- Build trust in delivery and demonstrate credibility with users and stakeholders; tracking and forecasting delivery, identifying any surfacing risks and issues early and representing this at governance boards when required.

- Managing the formal change request process that allows customer departments to request enhancements be added to the roadmap with funding.

- Challenge the team to identify assumptions and risks, and proactively plan to address these throughout delivery.

- Establish appropriate ongoing live service arrangements for the products that are in place.

- Developing business cases and ensuring they progress smoothly through review and approval processes.

- Proactively address organisational impediments impacting delivery across multiple teams and contribute to the continuous improvement of the organisation as a whole, sometimes taking on additional leadership responsibilities to support this.

- Procure and manage 3rd parties to deliver specialist technology services ensuring ongoing value for money through effective supplier management techniques.

In your application you will need to demonstrate how you meet the following essential competencies, skills and experience:

To be successful in this role you will need to be great at getting things done, be proactive and able to remain calm under pressure.

Skills -
You will also be able to demonstrate:

Delivery expertise -
Experience in delivering high quality digital projects and products that meet users’ needs and intended outcomes.

Agile experience -
Experience using agile project management methods and using a range of techniques to drive delivery.

Prioritisation skills -
Proven experience balancing multiple priorities and dealing with ambiguity.

Tackling blockers -
Proven ability to challenge and remove any unnecessary barriers to service delivery.

Digital skills -
Digitally literate and capable of effective engagement with users, technical staff, suppliers and stakeholders to draw out best approaches to developments.

Commercial skills -
Managing procurement, contracts and suppliers to deliver effectively. Challenging any performance or negative behaviour in the supplier.

Adaptability -
Ability to adapt quickly, taking short-term responsibilities within the team to help deliver priorities. Perhaps helping with user research or business analysis this week.


25 days annual leave on entry, increasing on a sliding scale to 30 days after 5 years’ service. This is in addition to 8 public holidays.

This will be complimented by one further day paid privilege entitlement to mark the Queen’s Birthday;

A competitive contributory pension scheme that you can enter as soon as you join where we will make a significant contribution to the cost of your pension; where your contributions come out of your salary before any tax is taken; and where your pension will continue to provide valuable benefits for you and your family if you are too ill to continue to work or die before you retire;

Generous paid maternity and paternity leave which is notably more than the statutory minimum offered by many other employers;

Childcare benefits (policy for new employees as of 5 April 2018): The government has introduced the Tax-Free Childcare (TFC) scheme. Working parents can open an online childcare account and for every £8 they pay in, the government adds £2, up to a maximum of £2000 a year for each child or £4000 for a disabled child. Parents then use the funds to pay for registered childcare. Existing employees may be able to continue to claim childcare vouchers, so please check how the policy would work for you here;

Interest-free loans allowing you to spread the cost of an annual travel season ticket or a new bicycle;

The opportunity to use onsite facilities including fitness centres and staff canteens (where applicable); and occupational sick pay.

Apply now!