Deputy Hotel Manager - Lichfield North East A38 Premier Inn

Deputy Hotel Manager - Lichfield North East A38 Premier Inn - 40 hours - 30 bedrooms  

This role is open to internal applications only. Priority will be given to those at risk of redundancy. You are at risk of redundancy if you are in a Management role that no longer exists in the new structure such as a salaried Head Chef in Premier Inn or an Assistant Hotel Manager, or if you are an hourly paid team member with more than a 35% reduction in your hours. Please ensure you have read the full Job Description before applying.  

Your role is to lead and manage the day to day operation of all departments within the hotel, as the clearly defined deputy, and to lead the Hotel in absence of the Hotel Manager. You will ensure that our teams consistently do things properly with heart and deliver the highest standard of levels of guest service in line with company standards. 

As Deputy Hotel Manager, you have responsibility for managing the site, ensuring our guests and team are kept safe, all internal audits are successfully passed, and safety and compliance requirements are met. 

The Deputy Hotel Manager is responsible for all Front of House, Back of House*, Maintenance, and Housekeeping teams, ensuring the team are provided with all mandatory training and ongoing development and support to continuously drive improvements. 

*Please note; dependent on specific site attributes the Deputy Hotel Manager will also lead all Housekeeping activities. 

Your KPI’s: 

  • Skills Matrix 

  • Guest measures 

  • 90-day retention 

  • Compliance (KCSA) 

  • Apprenticeships 

  • Co Pilot 

  • Flex Labour 

  • Laundry Costs 

  • SBR/SDR (Partner with Restaurants) 

*NSF & Deficit Waste in Breakfast Room sites 

You will need to demonstrate some essential skills and behaviours in the following areas: 

  • How to motivate and successfully lead a team 

  • Financial and margin management and full working P&L management  

  • Effective and impactful verbal and written communication  

  • Self-driven, engaging and motivates others through positive energy and the ability to embrace diversity  

  • Problem solving and decision-making skills 

  • A warm genuine approach to people, coaching and winning support at all levels 

  • Previous experience in working under pressure successfully  

  • Previous experience in successful team management  

  • Delivering outstanding results  

*Additionally, for breakfast room sites 

  • Previous F&B management experience  

  • Full knowledge of food hygiene and health safety  

  • Kitchen operational expertise 

We are committed to supporting your career development within Whitbread and welcome a conversation, or application, from any colleague who is interested in this role. If you do decide to formally apply for any role, we would recommend that you have a conversation with your Line Manager to inform them of your intention. Whitbread is an inclusive employer, strongly believing that everyone is unique and there should be no limits to ambition. We welcome your application whatever your background or situation. We are open to flexible working and, where possible, will try to support this. 

  • Location

    Staffordshire

  • Sector:

    Management, Team Leader

  • Job ref:

    682381

  • Published:

    16 days ago

  • Expiry date:

    2020-12-12

  • Client:

    Premier Inn