The Home Of Flexible Working, Find Your Flex Logo

Deputy Services Manager

  • Location

    Kingston upon Thames

  • Sector:

    Charity & Not For Profit

  • Job type:

    Full-time Flexible

  • Salary:

    £32,891 to £34,677 per annum

  • Job ref:


  • Published:

    about 1 year ago

  • Expiry date:


  • Startdate:


  • Client:


Deputy Services Manager

Refuge is the UK’s largest provider of specialist services for victims of all forms of gender-based violence (domestic, sexual, so called ‘honour’ violence, trafficking, prostitution, forced marriage, stalking and FGM). Every day we support over 6,000 women and children in our national network of services. These include Independent Domestic, Sexual and Gender-based Violence Advocacy services (IDVAs / ISVAs and IGVAs), community outreach, specialist refuge accommodation, sanctuary services and culturally-specific services and the Freephone 24 Hour National Domestic Violence Helpline (run in partnership between Refuge and Women’s Aid). We advise Government and lobby hard to keep violence against women and girls high on the public agenda. We run award-winning prevention and public education campaigns, managing a busy press office and website, and we are an accredited training provider. We give a voice to the voiceless.

Position: Deputy Services Manager
Location: Kingston
Job type: Full Time, Permanent
Hours: 37.5 hours per week
Salary: £32,891 to £34,677 per annum
Benefits: 28 days annual leave, Royal London Pension scheme, an employee assistance programme and a discounts / saving portal.

Closing date: 2 June 2019
Interview date: w/c 10 June 2019

About the role:

Do you want an outstanding deputy management role calling upon all your versatility, judgment and tact? Do you have the ability to motivate and communicate well with others? Refuge, an award winning national charity, is recruiting a deputy service manager in our service in Kingston. This role requires an exceptional individual who wants to make a difference.


The role involves managing a team of specialist domestic violence workers and involves working closely with the women and their children who are living in our refuges escaping domestic violence. You will also assist the domestic violence services manager in the delivery and development of high quality independent advocacy, outreach, and refuge services to victims escaping domestic and sexual violence. You will also share responsible with the service manager for managing the weekly one stop shop and delivering group work to clients.

About you:

You will have proven experience of providing direct emotional and practical support, and of managing case work. In addition you will have experience of managing and motivating staff, knowledge of domestic violence issues, experience of providing support to women, and experience of working in either a women’s refuge or residential setting.

Other information:

Refuge is proud to be a leader in its field and an employer of choice with leading edge systems for supervision, quality management and development. We offer the first Qualifications and Credit Framework (QCF) accredited qualification for our profession.

An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.

Refuge is committed to quality, equality and diversity and welcomes applications from all sections of the community. This post is however restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

You may have experience of the following: Deputy Service Manager, Service Manager, Assistant Service Manager, Deputy Service Delivery Manager, Assistant Service Delivery Manager, Service Delivery Manager, Project Coordinator, Project Manager, Project Management, Assistant Operations Manager, Operations Manager, Charity, Charities, Not For Profit, NFP, Third Sector, Refuge Services, etc.