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Director, Customer Design

Role Title:     Director, Customer Design

Location:      Flexible on location. When opened you will be based in one of HMRCs Regional Centres in Belfast, Birmingham, Bristol, Cardiff, Croydon, Edinburgh, Glasgow, Leeds, Liverpool, Manchester, Newcastle, Nottingham or Stratford. However, regular travel will be required, including a regular presence in London.


Salary:           SCS Payband 2



There could not be a more exciting time to be a senior leader in HMRC as we undergo huge transformational change, which affects all our customers and all our people. We are transforming how we work and consolidating our workforce into 13 regional centres and specialist sites across the UK. HMRC is also playing a crucial role in preparing the UK for leaving the European Union. 

The Director for Customer Design will drive improvements in customer experience, in a way that helps raise revenue for public services and makes it easy to get tax right. 

The Director will use insight to embed a customer focussed approach across HMRC as a whole, working with the external experts on HMRC’s new Customer Experience Committee. 

This is a fantastic opportunity for a proven leader who has a track record of drawing on customer insight to drive change, and experience of working in fast paced environments. 



Closing date for applications: 23:59 on 13th January 2019


HM Revenue and Customs is an equal opportunity employer. We value diversity and want our workforce to reflect the communities that we serve. We are also committed to the employment and career development of disabled people.

The Civil Service Commission provides assurance that selection for appointment to the Civil Service is on merit on the basis of fair and open competition.