Director for the Office of the PCA - Pubs Code Adjudicator

The post-holder will be a visible leader, and be expected to engage staff at all levels and develop their capability; manage the senior management team effectively, utilising strong project management disciplines and ensuring delivery of results within budget, and role model the Civil Service values.

The successful candidate will develop productive relationships at the most senior levels to work with the regulated pub companies; tied pub tenants and their representatives; navigate BEIS and Ministerial responsibilities; and other key industry stakeholders to ensure policy priorities are effectively developed and pursued. This role provides an excellent opportunity to discharge policy and decisions made under the auspices of the statutory Pubs Code. The work will be broad and varied, offering the chance to extend knowledge across a very wide range of issues, and to build networks at a senior level.

Job description

The Pubs Code Adjudicator is responsible for monitoring and encouraging compliance with, and enforcing, the Code.

• The PCA has adopted a modern regulatory approach which reflects the principles of the Regulator’s Code. The PCA works collaboratively, where appropriate, with pub-owning businesses to respond to issues raised by tied tenants and others to bring about beneficial change in the sector.

• The PCA issues advice and guidance which aims to help tied tenants understand what their rights are under the Code and to set out to pub-owning businesses what the PCA’s expectations are regarding Code compliance.

• The PCA monitors compliance with the Code. The PCA can investigate where there is reasonable suspicion that a pub-owning business has breached the Code, with enforcement measures ranging from recommendations to imposing financial penalties on a pub-owning business (or businesses).

• The PCA arbitrates Code disputes between a tied tenant and their pub-owning business.


• The overall functioning of the OPCA’s regulatory and arbitration services; its operations, policy, communications, casework and legal work.

• The overall successful delivery of an end to end arbitration operation process, including outsourcing to alternative arbitrators, and the enquiry service offered by the PCA; expert support and guidance in the management of arbitration issues, including legal challenges.

• Ensuring that the OPCA is able to procure the necessary professional expertise and support services needed to deliver its statutory functions with excellence.

• Managing statutory investigations, including overseeing and directly inputting into evidence gathering, witness interviewing, report writing and advice to the PCA on the outcome and where appropriate the exercise of regulatory sanctions.

• Engaging externally as the authoritative voice across the range of powers and duties of the PCA, standing in for the PCA where required, forging effective relationships externally across Government and within the pub industry.

• Defining and implementing strategic objectives to bring change in the tied pub sector, improvement on the implementation and application of regulatory practices in this new area of law;

• Leading on the structural management of the PCA team, including HR and procurement in line with business need and with resilience to maintain the energy, dynamism and progress of this relatively new office.

• Ensuring the sound financial management of the PCA office, in line with HMTreasury “Managing Public Money” guidance and the National Audit Office and the provision of support to the PCA as Accounting Officer.

• Ensuring the PCA’s operational needs including premises, data, systems management, IT and other physical resources are met.

• Ensuring the PCA’s governance arrangements are compliant and effective the Management Board, responsible for the OPCA’s strategic direction both internally for its people development and externally as an effective regulator;

• The Governance Board, leading and supporting the relationship of the PCA with the sponsor department;

• The Risk and Audit Committee, responsible for supporting the management board in the management of its finances, including audit, and strategic risk, and ensuring effective non-executive director engagement.

• Being the Data Protection Officer for the OPCA, with overall responsibility for the secure and lawful management of information, in particular to protect personal and commercial information, the confidentiality of arbitration proceedings, the management of consents to publish awards and the application of GDPR requirements to regulatory practices.

• Being the key contact between the OPCA and BEIS, and building and developing an effective relationship with the BEIS sponsorship team and other partner organisations.

What we are looking for:

Corporate Leadership Skills

• The ability to work collaboratively with senior peers in leading the OPCA, making a strong contribution to governance structures, initiating change projects and driving an organisational culture of professional excellence and continuous improvement.

• A track record in winning and retaining the trust of senior Ministers and officials.

• Strong leadership skills as outlined in the Civil Service Leadership Statement, both of high performing teams and corporately.

Business Delivery Skills

• The capability to lead a small organisation, managing risk, maintaining and enhancing the legal professionalism of the team and commanding the confidence of senior stakeholders.

• Experience of managing across work streams including operations, finance, policy, stakeholders and communications and legal matters.

• Managing the OPCA people resource including the secondment programme, recruitment and working with BEIS on people issues within the legislative framework.

• The ability to balance workloads and resources, with a commitment to improving service delivery and value for money.

• The ability to work at pace in a complex multi-stakeholder environment.

• Highly developed policy and strategic analysis skills.

• Excellent drafting skills.

People and Capability Skills

• Communication and management skills to lead and motivate staff at a time of growing work pressures, championing talent management and development, building a strong culture of continuous learning and improving staff engagement.

• A commitment to diversity and inclusion in the workplace.

• Highly developed communication, networking and negotiation skills.

• Flexible and adaptable leader to provide focus for all day to day functions across the PCA.

• Ability to develop change management skills within a relatively new regulator adapting to an changing political, regulatory and legal landscape.

• Commanding confidence of the PCA, Ministers, officials and stakeholders.

Legal Delivery Skills

• Ability quickly to acquire and with confidence apply knowledge of a complex legal framework affecting the powers and duties of public bodies and to confidently manage regulatory delivery in that context.

• Working with OPCA legal advisers to ensure the provision of authoritative, rapid and creative risk-based advice that facilitates practical solutions.

• Preparedness to deal with significant ongoing legal requirements including the impending Pubs Code statutory review.

• Knowledge of the hospitality industry (in particular the tied pub trade) and/or real property-based relationships an advantage.

Please take time to read the attached Candidate pack for further information about this role and the recruitment process.

Apply today!