About the job
We consist of 3,300 talented people, making up the public sector’s property valuation experts and advisers.
What we do is vital - not least because we’re helping to secure more than £50 billion of local government taxation to fund essential public services.
We also value our people and ensure we have high quality training and interesting, varied work.
Our work covers the following core areas:
Accountable to the Financial Secretary to the Treasury, the VOA is a national organisation operating from over 40 locations across England, Wales and Scotland. We are one of the largest employers of chartered surveyors in the UK.
Regional Valuation Unit and Property Data Unit – These teams undertake all valuation and inspection activity across the UK network.
These teams form close links with the Customer Service Centres and the Chief Valuer Group to ensure we deliver consistent and reliable valuations in accordance with the law.
Key Responsibilities include;
• Providing strong, effective leadership and direction, supporting improvements in staff engagement across the VOA;
• Working collaboratively with the Director of Service delivery to align Operational objectives, ensuring close working, mutual support and collaboration across directorates. Using these relationships to manage demand and determine priorities in a robust and considered way;
• Building relationships and working collaboratively with Chief Valuer Group and Strategy Group to ensure the right level of operational input is provided to develop new and robust policies, processes and guidance;
• Provide the leadership to ensure delivery of business objectives, setting clear priorities and having in place plans to deliver performance targets in line with Service Level Agreements;
• Ensuring the Regional Valuation Unit and Property Data Unit operates within its overall budget, forecasting financial outturns and contributing efficiency savings to support Spending Review commitments;
• Leading, influencing and assuring papers for Boards and other committees and meetings on related operational issues;
• Ensuring there is robust workforce planning to realise benefits, including succession planning so that talent is developed and the business is equipped for current and future challenges; develop and up skill individuals to meet customer and business needs;
• Identifying reputational, performance and customer risks and issues for Operations. Taking ownership and mitigating those that can be managed within Operations and escalating those that need others to contribute to or lead to successfully mitigate.
Through your CV and supporting statement, it is important that you give evidence and examples of proven experience of each of the selection criteria detailed. The essential/desirable criteria for selection are set out here. You must provide evidence of your ability to meet these. These responses will be further developed and discussed with those candidates invited for interview.
• An excellent leader with strong personal credibility and a breadth of Operational experience gained in large, complex, service delivery environments.
• The ability to create and present a compelling vision and set clear direction, building engagement and motivating others to work towards a set of common goals.
• Ability to build a wide range of effective and influential relationships at all levels, both internal and external, working across boundaries to build trust, enhance capability and provide challenge while remaining resilient proven track record of having led and delivered complex initiatives that impact upon organisational behaviour and
• The ability to think strategically and plan ahead while balancing multiple strands of work and deploying rigorous performance management
• Experience of operating credibly at senior Executive level and with senior external stakeholders, working collaboratively and negotiating solutions to enable successful delivery.
• Experience of working in the Surveying profession, with a full professional surveying qualification (RICS or equivalent).
• Awareness of the Public Sector and Political environment the Civil Service operates within. We expect all of our Senior Leaders to be;
• Inspiring – about our work and its future
• Confident – in our engagement with others
• Empowering – to allow our teams to deliver
We'll assess you against these behaviours during the selection process:
- Seeing the Big Picture
- Changing and Improving
- Communicating and Influencing
- Working Together