ER Helpdesk Team Leader

Role:        ER Helpdesk Team Leader – Fixed Term until June 2021

Location:   Whitbread Court, Dunstable, Bedfordshire.

As the ER Team Lead, you will play a critical role by providing an excellent service to our Operational Management teams, improve Employee Relations outcomes and provide leadership and guidance to the Employee Relations advisors. 

What you will be doing:

  • Provide an excellent ER Helpdesk service to our Operational Management teams and improve Employee Relations outcomes by delivering high quality, commercial Employee Relations advice which enables business goals, champions Whitbread values and supports our organisational goal to be an employer of choice
  • Being an integral part of the Employee Relations Team and Helpdesk
  • To support the ER Delivery Manager by escalating high risk issues to enable responsive support
  • To provide robust insight to the HR Leadership teams/HR community based on accurate data to ensure well informed decisions are made
  • Lead and coach the team to ensure advice based on a combination of employment law, Company policy, commercial awareness and business requirements through a good understanding of how the business operates, a strong understanding of the circumstances in the case, Company policy and all aspects of UK employment law
  • Build credibility, rapport and trust with all Managers that contact the Helpdesk
  • Ensure high risk/immerging issues are escalated to the ER Delivery Manager when the team identify risk or flaws in the process
  • Work in partnership with the ER Delivery Managers to support the provision of information on ER activity within the brands and provide centralised support for brand changes
  • Support with complicated cases including consultation, settlement agreements and TUPE where necessary
  • Build helpdesk performance culture through strong management of the quality and consistency of the support provided to the business via call quality and monitoring

Why we’d love you to apply:

  • Strong experience and knowledge of ER and Employment Law within a fast-paced commercial environment  
  • Significant professional experience within an ER or HR position
  • Experience of coaching and advising on a large national scale 
  • Experience of managing a helpdesk or team on a high volume and reactive environment 
  • Ability to multitask and prioritise while working in a fast-paced environment 
  • Brilliant interpersonal skills with the ability to build strong relationships with internal customers and key stakeholder including Operational Managers and HRBPs
  • Ability to track and report and interpret data to identify risks and opportunity for the overall HR agenda 
  • Good leadership qualities and experience

As a leading British business of more than 275 years standing, we have experienced turbulent times before and adapted and evolved to remain one of the hospitality sector’s most successful companies. Built on such robust foundations, our expertise has meant we responded decisively throughout this year with our teams, guests and the continuity of our business at the heart of every decision we made. We acted quickly, to ensure we were prepared for the future, whatever it may hold. 

What continues to set us apart are our excellent products and people. We have much loved brands such as Beefeater, Brewers Fayre, Bar + Block alongside exciting up and coming propositions such as Cookhouse & Pub. And in Premier Inn, we have the UK’s favourite budget hotel chain, currently outperforming the market and ambitious for more as we execute our plans in both the UK and Germany. At Whitbread, we remain true to our values and put our people at the centre of everything we do.

In return, we will offer you:

  • A market competitive base salary 
  • A collaborative work culture that focuses on enabling your success and continuing your personal development
  • A genuine flexible working policy
  • Individual BUPA healthcare
  • Optional contributory pension matched up to 10%
  • Free parking across our Head Office campus
  • Up to 25% discount off our brands
  •  Perks at work