Our client is the UK's leading dementia charity. They provide information and support, improve care, fund research, and create lasting change for people affected by dementia.
Position: Fundraising Operations Executive
Contract type: Permanent
Hours: 35 per week
Salary: £36,326 per annum
Closing date: 9th May 2019
Interview date: 16 May 2019
About the role:
The role is based within the Customer Services & Insight Team within the Fundraising Directorate and provides an exciting opportunity to work with teams across our client, ensuring systems, processes and projects that support campaigns and initiatives deliver a joined up and cross-organisational approach.
Reporting to the Customer Experience Manager, and with line management responsibility for the Fundraising Operations Officer, you will oversee the alignment of the CSI Team’s different operational strands and provide support in the governance and structure of fundraising projects. You will work closely with all CSI teams – Customer Care Engagement and Processing and Administration, Database Support, Customer Research, Fundraising Risk & Compliance and Reporting & Analysis and lead on the development of systems and processes for managing CSI’s workflow. Importantly, you will establish strong relationships with Fundraising and other teams to anticipate CSI’s needs and ensure compliance, data flow, insight and fulfilment have been fully considered in the development of fundraising programmes.
You are looking for an opportunity that allows you to make broad and transformational change, ensuring CSI resources are planned in the best possible way and the teams we support get the best possible outcome for fundraising. With a positive, methodical and open approach to work and your colleagues, you are looking to develop knowledge and experience across all aspects of an ambitious and growing fundraising organisation.
You are an exceptional relationship builder, with strong negotiating and influencing skills. With solid account management experience, you have proven experience of managing projects and improving standards of performance using continuous improvement methodology, to deliver successful campaigns, projects and programmes.
If this sums you up, they look forward to meeting you soon.
Their employees work hard every day to make a true difference in people's lives. They are proud to support them with a range of benefits, recognition and many options for working agilely. All contributing to a strong work life balance. They also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with them.
You may have experience of the following: Fundraising Operations Executive, Charity, Charities, Third Sector, Project Management, Customer Services, Fundraising Executive, Administration, Customer Relations etc.