The Home Of Flexible Working, Find Your Flex Logo

Fundraising Supporter Care Assistant

  • Location


  • Sector:

    Charity & Not For Profit

  • Job type:

    Full-time Flexible

  • Salary:

    Starting £22,067 per annum

  • Job ref:


  • Published:

    about 1 year ago

  • Expiry date:


  • Startdate:


  • Client:


Fundraising Supporter Care Assistant 

Refuge is the UK’s largest provider of specialist services for victims of all forms of gender-based violence (domestic, sexual, so called ‘honour’ violence, trafficking, prostitution, forced marriage, stalking and FGM). Every day we support over 6,500 women and children in our national network of services. These include Independent Domestic, Sexual and Gender-based Violence Advocacy services (IDVAs / ISVAs and IGVAs), community outreach, specialist refuge accommodation, sanctuary services and culturally-specific services and the Freephone 24 Hour National Domestic Violence Helpline (run in partnership between Refuge and Women’s Aid). We advise Government and lobby hard to keep violence against women and girls high on the public agenda. We run award-winning prevention and public education campaigns, managing a busy press office and website, and we are an accredited training provider. We give a voice to the voiceless. 

Position: Supporter Care Assistant 
Location: Head Office, London 
Job type: Full Time, Permanent 
Hours: 37.5 per week, Monday to Friday, 9:00am to 5:30pm 
Salary: Starting £22,067 per annum 
Benefits: include 28 days holiday, a pension scheme, an employee assistance programme. 

Closing date: Sunday 2nd June 2019 
Interview date: Tuesday 11th June 2019 

About the role: 

This is a fantastic opportunity for a motivated individual who is highly organised and who wants to support all areas of fundraising. The post will join the passionate and dynamic fundraising team at Refuge, and support the goal of creating a world where violence against women and girls (VAWG) is not tolerated. 


You will need to have a good understanding of databases and how they are used in a fundraising environment and be fully computer literate. As a good communicator you will act as the first point of call for fundraising enquiries. Your experience and ability to organise yourself will ensure that you are able to cope with a busy workload and ideally, you will have experience of working in an office environment. 

About you: 

As a proactive member of the team with a keen eye for detail, you will be able to work under your own initiative. You will have strong organisational skills, with the ability to juggle many tasks at once. You will have strong written and verbal communication skills with the ability to write your own correspondence. 

Empowering and protecting women and children are central to Refuge’s mission. 

Would you like to save and change the lives of women escaping violence and abuse? Refuge exists to do just that. We are the country’s largest single provider of specialist support to women and children experiencing domestic violence, rape and sexual assault, ‘honour based’ violence and forced marriage, stalking, female genital mutilation, forced prostitution, modern slavery and human trafficking. 

Refuge is a growing organisation with ambitious goals. We are passionate about delivering first class services to women, children and men and creating a more equal world for generations to come. A pioneering organisation, we deliver cutting edge projects and are expanding and diversifying services that have even greater and long-lasting impact on the lives of 6,500 women and children who use our services on any given day. 

Refuge is proud to be a leader in its field. 

Refuge is committed to quality, equality and diversity and welcomes applications from all sections of the community. All candidates must demonstrate a commitment to the feminist values of empowerment and equality, which underpins all of our work. 

No agencies please - as a charity we work hard to keep our costs down. 

You may have experience of the following: Supporter Care Assistant, Fundraising Assistant, Fundraising Officer, Fundraising Administrator, Fundraising Executive, Fundraiser, Administrator, Admin Assistant, Administrative Assistant, Customer Service Advisor, Charity, Third Sector, NFP, etc.