G5 Covert Monitoring Unit Case Officer

Covert monitoring remains one of the most sensitive and impactive capabilities that we have in our fight against serious and organised crime, providing investigators with critical evidence that can both reduce the length of an investigation and positively influence an early judicial outcome. Key components of the agency's covert monitoring operating model include an emphasis on the introduction of new technology, innovative ways of working and updated operating procedures.

Job description

Key Responsibilities:
• Work with a dedicated team to undertake the lawful acquisition of audio and video covert monitoring product under the supervision of unit managers
• Support the business requirement for flexible working in order to achieve the NCA’s objectives and contribute to the provision of on-call cover outside core working hours
• Liaise with case Senior Investigation Officers (SIO) to agree parameters of Covert Monitoring (CM) tasking and support required by both parties to achieve common goals
• Maintain documentary records throughout the lifecycle of an operation
• Handle and manage CM evidence from point of collection through review and transcription processes to the delivery of CM material at court
• Accurately note, assess, and appropriately disseminate information to SIOs, surveillance teams, and to Covert Monitoring Team managers
• Identify and manage instances of threat, risk, and evidential opportunity. Identify and manage instances of collateral intrusion and confidential material
• Discharge disclosure responsibilities in accordance with legislation, guidelines, and policy and procedure
• Control monitoring and recording equipment working with technical officers to ensure capture of best evidence and safeguarding of covert equipment and methodology
• Display an aptitude to identify, troubleshoot and resolve problems


You will also have the below qualifications or skills:
• National Crime Agency Covert Monitoring Practitioner Course (CMPC) Trained or College of Policing Covert Monitoring Licence
• Professionalising Investigations Programme (PIP)2 accreditation
• Recent experience of undertaking authorised covert activity requiring Investigatory Powers Act 2016 (IPA) /Regulation Of Investigatory Powers Act 2000 (RIPA) Authority
• Surveillance Foundation course IPA, RIPA, Criminal Procedure And Investigations Act (CPIA) trained
• Non English Language Proficiency

Please note:
Candidates will be required to successfully pass an audiometric assessment prior to commencing the role and bi-annually thereafter

***All NCA officers must hold SC Enhanced upon entry as a minimum. To meet the National Security Vetting requirements for this role you will need to have resided in the UK for a minimum of 3 out of the past 5 years. For more information please see the Candidate information Pack***


We'll assess you against these behaviours during the selection process:

  • Communicating and Influencing
  • Making Effective Decisions

Technical skills

We'll assess you against these technical skills during the selection process:

  • Application of UK and international legislation, codes of practice, policy and guidance that impacts on the use of covert monitoring and related technical surveillance capabilities.
  • Experience of managing the acquisition, storage and analysis of audio / visual product.
  • An occasion on which you have analysed and disseminated information.
  • An occasion when you have introduced an improvement to a system or process.