Head of Charities Engagement

The Charity Commission has set out our ambitious five-year strategy, being clear that we will be driven by our purpose to ensure that charity can thrive and inspire trust so that people can improve lives and strengthen society. Our purpose is bold, confident and so is our proud commitment to represent the public interest.

The Regulatory Services Directorate is a new Directorate that has been established to deliver the end to end customer journey, from first contact with the public and trustees to registration, register maintenance, permissions & compliance casework, investigations, inquiries, enforcement, outreach and intelligence & tasking. The Regulatory Services Directorate is the part of the organisation that delivers our core regulatory functions and decision making, supported by a focus on delivering good levels of customer service and continuously improving our services.


Job description

The core focus of the Charities Engagement programme is to support charities by giving them and their trustees the tools that they need to succeed through engagement, outreach and regulatory advice and guidance; specific focus will be given to charities working internationally, representing faith communities and those involved in education. This also includes working to support the registration of faith organisations which are charities but not registered with the Commission. The postholder has responsibility for effectively planning, monitoring and controlling delivery of the Commission’s Charities Engagement Programme, leading and providing direction to a team of Outreach and Registration Officers, representing the Commission externally amongst a range of stakeholders including the charity sector, other regulators and Government stakeholders.

The postholder will be a strong communicator with an ability to influence stakeholders across a range of communities and with different and diverse needs.


1. Lead and develop the Commission’s charities engagement capability. Responsible for the effective and timely delivery of the Charities Engagement programme to identify and move unregistered faith charities into the regulatory space and strengthen standards of governance and accountability in those charities as well as those operating internationally and involved in education.

2. Lead and provide direction and oversight to a team of Outreach and Registration officers to deliver the project. This involves working closely with and supervision (but not line managing) the Charities Registration Manager, who line manages the Registration Officers, and directly line managing and/or supervising the Outreach team.

3. Develop and deliver a persuasive and influential communications plan and/or strategy for delivery explaining the context and objectives of the whole programme, resourcing and reconciling different stakeholders and being sensitive to their individual needs.

4. Responsibility for shaping, delivery, review and refinement (periodically) of the mapping exercise to identify registered and unregistered faith charities, and influential faith umbrella groups, and for the initial contact to promote the benefits of registration.

5. Set up and oversee a system for monitoring and providing narrative and statistical analysis of progress on outreach and registration work (both identify and move, but also strengthen and support) and to take overall responsibility for producing accurate and timely reporting on this and its efficacy.

6. Oversee programme implementation and delivery and provide leadership, strategic direction and guidance for effective collaboration on outreach work.

7. Lead, develop and ensure effective delivery of relevant Safer Giving campaigns, liaising with others, as appropriate.

8. Liaise, both independently and/or in support of the Assistant Director of Investigations and Inquiries with key stakeholders, both internally and externally and including both the charity sector and across Government departments. Ensure that all work around charities engagement is joined up and co-ordinated across the Commission and external Government partners, and that the Commission’s Charities Engagement programme is properly and credibly represented. This involves ensuring that critical information is exchanged, including high quality, accurate reporting on project results and impacts, and on achievements, challenges and lessons learned.

9. Plan for and set up regular 1:1 high level engagement with high profile and influential individuals and/or institutions across the sub-sectors that the Commission’s Charities Engagement programme is engaging with. Acting as an ambassador for the Commission, liaise, develop and oversee effective relationships with key sector and community bodies, umbrella bodies and other stakeholders – including across Government.

10. Undertaking any other reasonable duties as required by the Assistant Director of Investigations and Inquiries and/or the Director of Regulatory Services.


We'll assess you against these behaviours during the selection process:

  • Leadership
  • Working Together
  • Making Effective Decisions

We only ask for evidence of these behaviours on your application form:

  • Leadership
  • Working Together


This is your chance to make a contribution that really matters and to make an impact in an organisation where your voice will be heard and your hard work noticed.

As well as a generous Civil Service pension scheme and a flexible, family-friendly environment, you can look forward to other great benefits via our ‘Perkbox’ scheme. These include everything from an interest-free season ticket loan and bicycle loan after two months to discounts on gym membership, cinema tickets and restaurants.

We offer 25 days leave rising to 30 days after 5 years’ service and previous service with another government department will be recognised for this purpose.’

Any move to the Charity Commission from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.

Apply now!