The Home Of Flexible Working, Find Your Flex Logo

Head of Civilian Personnel - Defence Business Services


Bristol, South West : Cheadle (Greater Manchester), North West, Cheadle


About the job

Job description

The Defence Business Services (DBS) Head of Civilian Personnel is a key member of the DBS Executive Leadership team and is responsible for the Operational leadership and delivery of HR transactional and casework services to approximately 57,000 civilian personnel within the MOD.
The service lines are currently delivered under the following organisational structure;

• Pay, Re-locations and Leavers (includes salary payments, relocation assistance and Detached Duty claims)
• Resourcing (includes recruitment, position management and security clearance sponsorship)
• Casework and Employee Wellbeing (includes line manager casework support and employee wellbeing services)

The role is responsible for maintaining the expected levels of customer performance whilst also leading the transformation and digitalisation of these services, to deliver quality, user-focused services in line with Government policy whilst realising significant efficiency benefits.
The DBS Head of Civilian Personnel is also responsible for delivering value-adding HR management advisory services for both civilian and military line managers, and well-being services direct to employees. These are continuously monitored and developed to better meet the needs of the business and to help to inform the Department’s HR policies and strategies.
DBS perform a key delivery-arm role for the MOD Functional Leadership programme. The Head of Civilian Personnel pillar will support the delivery of the MOD HR Functional Leadership programme, working with the Defence Authority to enable the key programme initiatives such as Workforce Planning and Whole Force Management.

The key responsibilities are:
• The operational delivery of all Civilian Personnel service lines to agreed Customer performance levels/standards.
• Development of a strong Strategic partnership with the Civilian HR Defence Authority to shape MOD Civilian Personnel policies and strategies to meet Government and Departmental goals.
• To champion the creation and implementation of a transformation programme which facilitates a ‘digital first’ approach to Civilian Personnel services, including delivery of the Future HR Systems (FHRS) project.
• Optimisation of business processes to enable shorter and faster transaction times through the exploitation of technology to create an effective, efficient and modern user experience.
• Leadership, development and line management of a team of ~310 staff across multiple sites (predominantly Bristol and Cheadle Hulme) to maintain operational delivery and support the service transformation
• Oversight of Civilian Personnel change initiatives to ensure delivery is in line with DBS and MOD strategic objectives and they are delivered to Performance Cost and Time targets.
• Management of the team and external services within budgetary and other resource control totals (ca £12M p.a.).
• Representation of DBS and MOD at related Department and Government forums.
• Contributing to wider Departmental goals for increasing diversity and inclusion, and corporate responsibility.
• Accountable to DBS CEO for delivery of business performance and transformational goals.
• Acting as a role model in leadership across the Ministry of Defence where we expect all of our senior leaders to be:

Inspiring about our work and its future
Confident in our engagement
Empowering our teams to deliver

The successful candidate will have a track record in Operational Delivery preferably within the Corporate Services arena. They will have the ability to interact with colleagues at all levels and inspire trust and confidence through their ability to think and plan strategically whilst still delivering tactically. The candidate should be able to demonstrate leading teams through major transformation programmes, inspiring them to maintain output through periods of uncertainty and risk.
Specific experience and achievements should include;
• The ability to negotiate and manage service performance levels with customers and to demonstrate the effective use of trade-offs to maximise customer value.
• A background of delivering large-scale digital transformation programmes, understanding the challenges and associated risks, and clearly demonstrating effective tactics and techniques for overcoming them.
• Significant experience of working with senior decision makers to develop and deliver strategic goals. Strong influencing skills and an ability to represent DBS and the MOD effectively at a senior level.
• The ability to lead and motivate a large team, maintaining delivery standards particularly through times of significant transformational change.
• Experience of building a culture of continuous improvement and high-quality customer service.
• Excellent interpersonal, communication and analytical skills and the ability to demonstrate working with complete discretion, dealing with interrelated and often conflicting priorities.
• The ability to present complex information through a range of media to suit diverse audiences, developing innovative solutions and making best use of available resources.
• Excellent resource management planning skills, underpinned by effective planning, risk management and internal controls.
• CIPD membership is desirable but not essential.