£17,450 per annum
24 days ago
You will join us as a Helpline Advisor and be responsible for delivering an empathetic customer service experience for customers who have experienced a challenging life event.
Helpline Advisor Responsibilities:
You will support customers through their claims journey to ensure a seamless customer service experience in anticipation of the formal commencement of their claim.
Once fully trained as a Helpline Advisor your personal learning journey doesn’t stop here. You can continue to up-skill as a Claims Advisor where you will provide an end to end customer journey from first call right through to the Legal process. Or you can develop into our School of Champions and become a champion in the recruitment process, onboarding new recruits or learning and development. If you want development, then we will provide it. Or if you are happy doing exactly the role you were recruited to do, then that is absolutely fine with us too.
Helpline Advisor Requirements:
- Grade C, at English GSCE or equivalent.
- Understand the importance of compliance and the potential consequences to the business if not followed.
- Ability to capture data accurately and summarise facts succinctly, in line with business guidelines.
- IT competent; using multiple systems interchangeably and confident keyboard skills.
About NAHL Group:
At National Accident Helpline, we live by our values of ‘We are curious’, ‘We are driven’, ‘We are passionate’ and ‘We are unified’ and our people do too. Whether it be helping people to start their recovery journey, supporting our panel of solicitor firms or working together across departments to achieve results our people work as one team.
As the most trusted, searched for and recognised personal injury brand we pride ourselves on being the most ethical operator in the claims sector, taking a strong stance against cold calling and cold texting, and lobbying government and the regulators to help ensure there is a strict regulatory framework to help protect consumers.
Job type: Full Time, Permanent, 37.5 hours Monday to Friday between 8am and 9pm, Saturday 9am - 6pm and Sunday 9am to 5pm, 2 weekends
Salary: £17,450 per annum
You may have experience of the following: Customer Service Advisor, Customer Service Representative, Customer Service Executive, Customer Service Officer, Call Centre, Contact Centre, Call Centre Operative, Contact Centre Operative, Helpline, Helpline Advisor, etc.