Salary: £16,965 - £20,296 per annum
Job Type: Full Time, Permanent
Hours: 35.875 per week per week
Location: St Helens
Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.
About the role:
Working alongside a dedicated team, this is an essential role ensuring a safe and secure environment is maintained for our customers. You will be part of a committed team, responsible for working with customers to encourage and maximise their independence within a supported setting. You will assist with managing high quality accommodation and services and ensuring the successful running of the building.
A proactive and customer-focused focused individual, you will assist the team to ensure that customers receive high quality and responsive services in a safe and secure environment, enabling them to sustain their accommodation and live independently. You will escalate any welfare or safeguarding issues promptly, ensuring that concerns are swiftly dealt with and appropriate action taken. You will take a proactive approach to maintaining an immaculate living space for our customers, assisting with the cleaning of communal areas and identifying and reporting communal repairs.
You must be passionate about customer service and committed to promoting our customers’ independence and wellbeing. You must have experience in a customer facing, front line role. To be successful in this position you must be qualified to minimum level 2 in English and Maths and have well-developed IT and keyboard skills.
You should hold a relevant professional qualification (such as Institute of Customer Service qualification) or be willing to study towards this. Experience of using a strength based approach to assist customers to achieve their goals is desirable as is experience of working in Housing Management.
Experience of building, and facility management with basic handy person skills is desirable as well as experience of building administration and recording procedures, with an understanding and awareness of confidentiality. Awareness of H&S best practice and common site based H&S issues would be an advantage.
About our company:
Great Places Housing Group is not your average housing association. We are a forward-thinking, profit-for-purpose business that works hard to improve the lives of residents in our 19,000 homes across the North West and Yorkshire.
Our work doesn’t stop at our customers’ front door. The surplus we make is invested back into the business to fund building new homes and to provide a full range of support services for some of the most vulnerable members of society including the homeless, young parents, older people and those with mental health needs.
We are extremely proud of our dedicated, passionate and friendly colleagues who live our values and work hard to make a difference every day. Working for us you will be part of something special and in return, we offer a competitive package with a range of enhanced benefits, and learning and development opportunities to help you achieve and exceed your potential.
Please note that this position requires an enhanced DBS check.