Salary: £29.536 - £37,276 per annum
Job Type: Full Time, Permanent
Hours: 35 Hours per week
Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.
About the role:
Reporting to the Business Manager, the Housing and Wellbeing Manager is responsible for managing the delivery of services designed to promote and maximise independence for our customers within a user-led environment and in line with the Independence and Wellbeing framework and principles.
You will manage a dedicated team to deliver high quality accommodation and ensure all customers receive effective and responsive housing management services in a safe and secure environment and that they are able to sustain their tenancies and live independently.
You must have previous experience of working with people who have support needs (this may include care of family members, voluntary work or paid employment) and experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service. You will have experience of administration and recording procedures, with an in depth understanding of confidentiality and liaising with NHS or Local Government or relevant statutory authorities-and voluntary agencies.
To be successful in this position you will have a relevant professional qualifications / membership (Institute of Customer Service qualification, IoH qualification) and be level 3 qualified in Maths and English. In addition to this you will hold an IT Qualification or evidence of well-developed IT and keyboard skills.
Furthermore, you will be a proven relationship builder and influencer with stakeholders with experience of developing programme packages in response to identified needs and contributing to the development and achievement of operating plans. You must have knowledge and understanding of the roles, functions and purpose of statutory and non-statutory agencies in the HSC sector.
You may have experience of the following: Supported Housing Officer, Domestic Violence, Outreach Officer, Housing Association, Project Worker, Housing and Income Officer, Sheltered Housing Officer, Social Worker, Property Management, Housing Liaison, Neighbourhood Housing Officer etc.
About our company:
Great Places Housing Group is not your average housing association. We are a forward-thinking, profit-for-purpose business that works hard to improve the lives of residents in our 19,000 homes across the North West and Yorkshire.
Our work doesn’t stop at our customers’ front door. The surplus we make is invested back into the business to fund building new homes and to provide a full range of support services for some of the most vulnerable members of society including the homeless, young parents, older people and those with mental health needs.
We are extremely proud of our dedicated, passionate and friendly colleagues who live our values and work hard to make a difference every day. Working for us you will be part of something special and in return, we offer a competitive package with a range of enhanced benefits, and learning and development opportunities to help you achieve and exceed your potential.
Please note that this position requires an enhanced DBS check.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.