Housing Assistant

  • Location


  • Sector:

    Public Sector

  • Job type:

    Full-time Flexible

  • Salary:

    £22579 per annum

  • Job ref:


  • Published:

    20 days ago

  • Duration:

    1 year

  • Expiry date:


  • Startdate:


  • Client:


Housing Assistant

You will join our housing needs team as a Housing Assistant, to ensure that people in housing need have access to the housing and support necessary to meet their requirements.

Housing Assistant Responsibilities:

- answer basic telephone enquiries and dealing with routine correspondence
- assist in processing housing register applications and maintaining the Council’s housing register
- ensure that customer care, Best Value and best practice are given priority
- process invoices and dealing with enquiries relating to payments and bills
- ensure that accurate and appropriate records are kept using both computer and manual systems, ensuring that confidentiality and data protection are observed
- assist in the preparation and presentation of statistics, reports and other documentation as required
- order stationery and equipment as required
- make bookings for meetings or other events and taking minutes of meetings

Housing Assistant Requirements:

- experience of dealing with vulnerable, and in some cases distressed people
- experience of face to face contact with customers
- ability to use IT systems, such as email, word and excel…
- knowledge of advice and support services likely to be relevant to the team’s customers
- understanding of confidentiality
- full driving license and use of a car insured for business use

Your essential qualifications

- 5 GCSE’s at grades A – C, or equivalent level of qualification

If you have the following experience or qualifications – it’s a bonus

- knowledge of tenancy law and housing legislation
- knowledge of welfare rights
- knowledge of data protection legislation
- familiarity with the Districts
- experience of working in local government
- experience of working in social housing

About South Oxfordshire District Council:

South Oxfordshire and Vale of White Horse District Councils are forward-thinking local authorities, based in one of the most attractive areas of the country. They are looking for a professional, competent and enthusiastic person who can communicate well at all levels. An excellent benefits package is on offer including annualised hours (flexible working) and a career average pension scheme.

Location: Milton Park, Oxfordshire, OX14 4SB

Job type: Full Time, Fixed Term Contract - 1 year, 37 hours a week

Salary: £22,579 per annum

Benefits: A basic 24 days annual leave per annum, rising to 29 days after five years. You also have all the bank holidays to look forward to and time off between Christmas and New Year. Flexible working and annualised hours – a flexible approach to work that our employees love! A career average pension scheme. No car park costs as there is ample free parking. The opportunity to purchase a bike through Cycle scheme. Various schemes to keep you healthy, including reduced gym membership and workplace exercise classes. We give you two days per year to volunteer within the local community.

Closing date for applications: 17 September 2020

You may have experience of the following: Housing Officer, Customer Service Advisor, Social Housing, Community Development, Vulnerable People, Supported Housing, Service Delivery, Housing Management, Supported Living, Sheltered Housing, Housing Assistant, etc.

Ref: 94095