The aim of the housing needs team is to ensure that people in housing need have access to the housing and support necessary to meet their requirements.
Housing Assistant Responsibilities:
- answering basic telephone enquiries and dealing with routine correspondence.
- assisting in processing housing register applications and maintaining the Council’s housing register.
- ensuring that customer care, Best Value and best practice are given priority.
- processing invoices and dealing with enquiries relating to payments and bills.
- ensuring that accurate and appropriate records are kept using both computer and manual systems, ensuring that confidentiality and data protection are observed.
- assisting in the preparation and presentation of statistics, reports and other documentation as required
- ordering stationery and equipment as required.
- making bookings for meetings or other events and taking minutes of meetings.
- developing and maintaining good working relationships with colleagues within the team, across the District Councils and with external and partner agencies as appropriate.
- assisting with project work as required.
- attending and participating in meetings and training events as required.
- playing an active role in the work of the team, ensuring that team and corporate priorities and targets are met and that procedures are followed.
- participate in the front of house rota, dealing with face to face enquiries on a weekly basis at our offices located in Abingdon..
Housing Assistant Requirements:
- experience of dealing with vulnerable, and in some cases distressed people.
- experience of face to face contact with customers.
- ability to use IT systems, such as email, word and excel.
- knowledge of advice and support services likely to be relevant to the team’s customers.
- good oral and written communication skills.
- good interpersonal skills.
- understanding of confidentiality.
- experience of working well in a team.
- full driving license and use of a car insured for business use.
- 5 GCSE’s at grades A – C, or equivalent level of qualification.
If you have the following experience or qualifications – it’s a bonus:
- knowledge of tenancy law and housing legislation.
- knowledge of welfare rights.
- knowledge of data protection legislation.
- familiarity with the Districts.
- experience of working in local government.
- experience of working in social housing.
About South Oxfordshire District council & Vale of White Horse District Council:
South Oxfordshire and Vale of White Horse District Councils are forward-thinking local authorities, based in one of the most attractive areas of the country. They are looking for a professional, competent and enthusiastic person who can communicate well at all levels. An excellent benefits package is on offer including annualised hours (flexible working) and a career average pension scheme.
Salary: £22,579 per annum
Duration of role: Fixed term for 1 year
Hours per week: Full-time 37 hours
Location: Milton Park, Didcot
Benefits: A basic 24 days annual leave per annum, rising to 29 days after five years. You also have all the bank holidays to look forward to and time off between Christmas and New Year. Flexible working and annualised hours – a flexible approach to work that our employees love! Salary pay awards – most jobs give scope for a pay increase after six months or the following April (depending on your start date) and we also review salaries each April. A generous career average pension scheme which includes life insurance of three times your salary. No car park costs as there’s ample free parking. A childcare voucher scheme which parents appreciate. The opportunity to purchase a bike through Cyclescheme (cheaper than directly through a store) so that you can cycle to work! A salary sacrifice car lease scheme – a fully inclusive driving package for a fixed monthly cost. Var Various schemes to keep you healthy (reduced gym membership, free swims, workplace exercise classes, contributory medical schemes, wellbeing appointments, free eye tests for DSE users and more). We give you two days per year to volunteer within the local community.
You may have experience of the following: Housing Officer, Customer Service Advisor, Social Housing, Administration Assistant, Community Development, Vulnerable People, Supported Housing, Service Delivery, Housing Management, Supported Living, Sheltered Housing, Housing Assistant, etc.
£22579 per annum
23 days ago