Identity Desk Officer


Birmingham, London, Warrington


About the job


The Central Services Unit (CSU) is the central hub of the UK Protected Persons Service (UKPPS); providing strategic and practical assistance to officers affording protection arrangements to witnesses and other vulnerable people at risk of death or serious injury.

The Identity Desk provides specialist services, advice and support to the UKPPS and other Law Enforcement Agencies in relation to identity management.


Job description

This is a highly specialised role where the post holder will manage identity issues in high risk UK and International Protected Persons cases.

Working in a small team you will provide specialist expert and covert services and support to NCA, police, law enforcement and partner agencies.

The ideal candidate will be expected to contribute to relevant projects working and liaising with internal and external stakeholders fostering collaborative working and maintaining effective working relationships, manage casework and deal with enquiries relating to a variety of issues.

Bespoke training relevant to the role will be provided in-house.


•The successful candidate will work within a small team, providing specialist and covert services, advice and comprehensive support to NCA, police, law enforcement and partner agencies on UKPPS issues.
•To liaise with relevant government agencies, public authorities and law enforcement departments on Central Services processes and services.
•Contribute to relevant projects working with internal and external stakeholders fostering collaborative working and maintaining effective working relationships.
•Manage casework and deal with inbox enquiries ensuring case management systems are kept up to date in line with procedures and NCA policies.
•Provide advice and support to Protected Persons Unit Officers on identity management issues.

The role requires the ability to understand complex and often sensitive issues, confidently advising the UKPPS network, UK Policing, Government, private industry at all levels.

***All NCA officers must hold SC Enhanced upon entry as a minimum. To meet the National Security Vetting requirements for this role you will need to have resided in the UK for a minimum of 3 out of the past 5 years. For more information please see the Candidate information Pack***


We'll assess you against these behaviours during the selection process:

  • Communicating and Influencing
  • Working Together

Technical skills

We'll assess you against these technical skills during the selection process:

  • Experience of balancing own casework with conflicting priorities
  • Demonstrate your understanding of legislation relating to Protected Persons.
  • Knowledge of secure working practices, to include working with highly confidential and sensitive information
  • Proven experience of working to tight deadlines


If you are an active police pension member immediately prior to joining the NCA, you can continue your membership throughout your employment with us as if you were a serving police officer. If you do remain an active member and subsequently return to a police force, you should be able to continue your membership
there too.

All officers in the NCA are members of the UK Civil Service. You will be eligible for:
• Civil Service pension scheme
• 26 days annual leave rising to 31 on completion of 5 years continuous service
• Training and development opportunities
• Cycle2work scheme
We take the welfare of NCA officers very seriously. All staff have access to Occupational Health services and there are a number of staff representative groups. We also have a range of sporting and other activities on offer.

We can provide flexible working arrangements if the role in question is suitable. These include flexi-time, job sharing and compressed hours (working contracted hours over a shorter period).

Apply now!