Improvement Assistant (NIS) - Internal Only - Part time (22.2 hours)

This vacancy is currently only open to individuals already working at Cafcass. If you apply, your application will only be reviewed by our Hiring Managers if the role is not filled internally and AFTER it has been opened to external applicants to apply. Instead, we recommend you revisit this site after the initial expiry date has passed to see if the vacancy is open to external applicants. 

IMPORTANT: Internal applicants are asked to complet e Expression of Interest (EOI) - you can download this form by going to the ‘Documents Available’ button above. You need to complete and submit this when asked to upload a CV to your application. 

We continue to closely monitor the situation surrounding the outbreak of Coronavirus (COVID-19) and are following official guidance from the government and the advice given by Public Health England. We are continuing to recruit but are adapting our timescales and processes to reflect the guidance and advice. Therefore, if we progress your application we will engage with you remotely, either by telephone and/or video call.

We have an exciting opportunity for an Improvement Assistant  to assist with the Social Work Academy in the NIS and gain experience in organisational learning and development, while also broadening your knowledge of Cafcass’ work in providing safe, positive outcomes for children and young people.

The NIS support team’s responsibilities range from organising training for social workers, to collating and analysing a variety of data for reports, to working with ‘subject matter experts’ to create professional and engaging eLearning. 

The Social Work Academy has been recently set up to include the following aspects:

  • Social work final year student placements
  • Newly Qualified Social Worker (NQSW) programme
  • Continuing professional development of qualified and experienced staff
  • Administration for the Social Work Academy will also include:

  • Liaising with universities regarding student placements and finance.
  • Assisting SWA Lead with Social Work England registration.
  • Finance administration including use of the e5 finance system to raise POs, pay invoices, etc.
  • To succeed as an Improvement Assistant , you will be a team-player, while also able to work independently on your own initiative. You’ll be also quick to learn new systems and processes, and have a keen eye for detail.

    Does this sound like a role that both interests and would challenge you? If so read on and let us tell you more.

    In this role you will support the function of NIS in its delivery of a variety of services aimed at monitoring and improving practice within the organisation. Location for this role is flexible and we are looking for someone to work  Wednesday, Thursday and Fridays.  If you are appointed as Improvement Assistant, duties you will undertake includes, but is not limited to:

  • Leading on full course arrangements for national training events delivered remotely or face-to-face, including scheduling, course administration, responding to queries and monitoring attendance levels;
  • Work with relevant subject matter experts to create professional, engaging and relevant eLearning packages
  • Formatting training materials or other documents to produce consistent, engaging and professional content for organisational use;
  • Assisting with collating, analysing and reporting on NIS activity, organisational learning and course evaluations for quarterly, annual and ad hoc reports for OMT or other senior management meetings.
  • Supporting NIS auditing work (including national audits, themed audits and locally commissioned audits).
  • Producing accurate reports for Cafcass management as requested on staff learning and development activity;
  • Investigating and resolving queries from staff in relation to their learning and development
  • Supporting the ongoing maintenance and improvement of content on the online Learning Management System (Cafcass Learning).
  • To be considered for this role you will have to demonstrate your;

  • Experience of providing administrative support to a busy team;
  • Capability to use Excel and other IT systems to collate and analyse data and produce reports.
  • Ability to prioritise work to meet sometimes conflicting deadlines
  • Awareness and understanding of the role of learning and development within a complex, professional organisation and the importance of maintaining a credible image;
  • Excellent verbal and written communication skills;
  • Effective organisational and administrative skills;
  • Ability to work collaboratively and build positive relationships and work effectively across boundaries and achieve results through others;
  • Ability to work independently and proactively; and
  • A track record of achieving results in a performance driven culture.
  • Still think this sounds like a role you could thrive in? If so in your EOI, please provide evidence/examples of how your existing skills and experience could be applied to this role as specified in the Job Description (see ‘Documents Available’ above). For further information on the team, please refer to the intranet departmental page.

    If you would like to informally discuss this role, please email Carol Baldwin, Senior National Improvement Assistant ( with an indication of the best times to contact you. However, please note we cannot accept any applications via email, only through our online system.

    Finally, we would like to advise you of the timelines we are working towards:

    Closing date:

    Thursday 18th February 2021

    Final interview:

    Wednesday 24th February 2021

    These dates are subject to change but we will endeavour to update you if this occurs.

    We particularly welcome applications from individuals from diverse backgrounds as we strive to ensure our workforce reflects the diversity of the children and families we work with.

    Please note we may close this vacancy prior to the advertised closing date should we feel we have sufficient applications. Our application process is very quick and simple and so encourage you to apply now.

    We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We are also a Disability Confident Employer which further underlines our commitment to employ, train, retain and develop the careers of colleagues with disabilities.

    Please be advised successful applicants will be subject to a range of pre-employment checks, including a Disclosure and Barring Service check (DBS). In accordance with the and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Further information on what the assessment covers can be found by viewing the

    • Location


    • Sector:

      Administration & Secretarial

    • Job ref:


    • Published:

      13 days ago

    • Expiry date:


    • Client: