About the job
Enterprise Service is part of Digital, Data & Technology (DDAT). We manage the day to day operation of the NCA IT estate, ensuring the ongoing delivery of suitably assured and operational IT services to users, responding to incidents and escalations as they arise.
This is enabled through the leadership of the transition of new and changed services in and out of to the live environment and the supervision and management of the IT supply chain to ensure services are delivered in accordance with Service Levels aligned to user expectations.
In order to achieve this, Enterprise Services must take a through life approach to IT service and continually look to develop and build a team of professional and experienced IT Service Management practitioners who are suitably skilled to support a complex and varied IT estate that is evolving through the delivery of the NCA transformation Programme.
Responsibilities• Lead the Enterprise Service, Defend Team setting out a strategic security framework that will assist in maintaining acceptable level of technical risk to NCA including engagement with senior management in the delivery of an effective and efficient service.
• Accountable for the security assurance of NCA’s ICT including the completion of security audits, vulnerability assessments and protective monitoring analysis to ensure that controls are implemented in accordance with relevant laws, regulations and standards in support of NCA business requirements.
• Act as a Subject Matter Expert (SME) providing expertise, guidance and advice in technical security and crypto related subjects, including maintaining up to date knowledge in network, application and communications security solutions, emerging technologies for security enterprise architectures and infrastructures.
• Manage resources effectively and ensure financial control of local budgets.
• Manage, coach and develop staff, work cooperatively with colleagues and stakeholders to promote high-performance, and manage issues relating to the performance and conduct of officers in line with NCA values.
***All NCA officers must hold SC Enhanced upon entry as a minimum. To meet the National Security Vetting requirements for this role you will need to have resided in the UK for a minimum of 3 out of the past 5 years. For more information please see the Candidate information Pack***
ITIL or DevOps Certification at a foundation level
Please ensure the dates of any accreditations you are relying on, are entered on to the CV.
Should you progress to the assessment stage of the process, you will be required to provide a copy of the original certificate.
Failure to provide evidence at interview may result in your application not progressing to the next stage.
We'll assess you against these behaviours during the selection process:
- Working Together
- Managing a Quality Service
We'll assess you against these technical skills during the selection process:
- Experience of managing a cloud environment
- Experience of working closely with suppliers
- Experience of managing and monitoring capacity and utilisation
- Experience of infrastructure management in a cloud context
All officers in the NCA are members of the UK Civil Service. You will be eligible for:
• Civil Service pension scheme
• 26 days annual leave rising to 31 on completion of 5 years continuous service
• Training and development opportunities
• Cycle2work scheme
We take the welfare of NCA officers very seriously. All staff have access to Occupational Health services and there are a number of staff representative groups. We also have a range of sporting and other activities on offer.
We can provide flexible working arrangements if the role in question is suitable. These include flexi-time, job sharing and compressed hours (working contracted hours over a shorter period).
Things you need to know
Selection process details
Once submitted your application will be acknowledged by the Government Recruitment Service.
A panel will then assess your application to select those demonstrating the best fit with the role by considering the evidence you have provided against the criteria set out in the Entry Criteria section.
Please note depending on the volume of applications a Longlist at sift may be conducted on following criteria:
• ITIL or devops certification at a foundation level.
Candidates must pass this criteria for their application to be progressed.
Failure to address any or all of these may affect your application.
Sift results are expected to be released w/c 7th September 2020
Interviews will take place w/c 14th September to 2nd October- locations to be confirmed.
Should you be successful at sift but cannot attend on the interview date(s) listed the recruitment team cannot guarantee an alternative date. Please contact the recruitment team.
You will then be asked to attend an interview in order to have a more in-depth discussion of your previous experience and professional competence.
Full details of the assessment process will be made available to shortlisted candidates.
We encourage all candidates to thoroughly review the candidate pack which explains the role further before submitting an application.
If you have any specific queries about the role that is not covered by the candidate pack, please contact:
Feedback will only be provided if you attend an interview or assessment.