IT Service Continuity Manager


Birmingham, Bristol, Leicester, London, Wakefield, Warrington

About the job


We are currently looking to recruit a G3 IT Service Continuity Manager in either Wakefield, Warrington, Birmingham, London, Leicester or Bristol.

Enterprise Service is part of Digital, Data & Technology (DDAT). We manage the day to day operation of the NCA IT estate, ensuring the ongoing delivery of suitably assured and operational IT services to users, responding to incidents and escalations as they arise. This is enabled through the leadership of the transition of new and changed services in and out of to the live environment and the supervision and management of the IT supply chain to ensure services are delivered in accordance with Service Levels

aligned to user expectations. In order to achieve this, Enterprise Services must take a through life approach to IT service and continually look to develop and build a team of professional and experienced IT Service Management practitioners who are suitably skilled to support a complex and varied IT estate that is evolving through the delivery of the NCA transformation Programme.

Job description

The role of the IT Service Continuity Manager is focused on working to reduce risk of IT disruption that could seriously impact the delivery of NCA IT services. They will ensure risk is managed to an acceptable level by preventative activity and maintaining plans for the recovery of IT services.
The IT SC Manager will be the agency’s ITSCM SME and therefore act as the single point of contact/authority on ITSCM. The ITSCM Manager will split time between preventative activity and maintaining recovery plans. There is also an expectation that they would provide technical SME expertise during incidents.
The ITSC Manager will be part of the DDaT Operate and Defend team and will report up through DDaT management but will also need to engage with the Business Continuity management structure within NCA Tasking.

***All NCA officers must hold SC Enhanced upon entry as a minimum. To meet the National Security Vetting requirements for this role you will need to have resided in the UK for a minimum of 3 out of the past 5 years. For more information please see the Candidate information Pack***


• Develop, implement and manage a sustainable approach to IT Service Continuity Management (ITSCM) with involvement from stakeholders
• Oversee the testing of recovery plans, from initial report to remediation
• Ensuring that ITSCM is promoted across current and future projects
• Promote awareness of ongoing major changes and how they affect ITSCM efforts
• Attend Business Continuity Steering Committee meetings to provide input from a technical aspect
• Create and provide training and promotional materials related to IT Service Continuity/IT Disaster Recovery for line managers and staff
• Act as an internal Single Point of Contact (SPOC) for the NCA and as an external SPOC for organisations dependent on NCA services.
• Own and maintain an IT Service Continuity (IT DR) strategy and policy and supporting documentation. Ensure annual review and sign off by top management in accordance with ISO22301 audit requirements
• Feed IT Service Continuity requirements into relevant DDaT areas / respond to queries
• Analyse the BIA returns from the business to be able to publish the annual IT Prioritisation Library
• Maintain an accurate assessment of threats and risks to IT Service Continuity, commissioning specific studies/deep dives as required
• Report against performance of testing, current risks and general assurance levels up through governance groups
• Brief and train the IT incident response team, maintaining readiness to respond to disruptive IT incidents
• Perform post incident (or near miss) reviews and report to management.
• Work alongside the NCA’s Business Continuity Manager.


We'll assess you against these behaviours during the selection process:

  • Leadership
  • Managing a Quality Service

Technical skills

We'll assess you against these technical skills during the selection process:

  • Understanding of IT infrastructure, architecture, ITIL service management and ability to understand and digest technical detail
  • Experience of stakeholder management
  • Strong people management experience
  • Experience of managing IT incidents and failures


If you are an active police pension member immediately prior to joining the NCA, you can continue you membership throughout your employment with us as if you were a serving police officer. If you do remain an active member and subsequently return to a police force, you should be able to continue your membership there too.

All officers in the NCA are members of the UK Civil Service. You will be eligible for:
• Civil Service pension scheme
• 26 days annual leave rising to 31 on completion of 5 years continuous service
• Training and development opportunities
• Cycle2work scheme

We take the welfare of NCA officers very seriously. All staff have access to Occupational Health services and there are a number of staff representative groups. We also have a range of sporting and other activities on offer.

We can provide flexible working arrangements if the role in question is suitable. These include flexi-time, job sharing and compressed hours (working contracted hours over a shorter period).