IT Service Operations Manager
Are you interested in joining a fast-paced, innovative and growing organisation? Adare SEC is a leading provider of technology-led, Integrated Communication Solutions, inspiring our clients with choice and insight to deliver their vital message securely, via multiple channels. We partner with a wide range of blue chip clients such as Allianz, Santander and Virgin Trains to ensure their communications are efficient, effective and engaging.
Position: IT Service Operations Manager
Job Type: Full Time, Permanent (38.5 hours per week)
Salary: 55k to 65k dependent on experience
Benefits: Company Pension Scheme. 26 days annual leave plus stat. Flexible working opportunities with other flexible benefits such as buying additional holiday days. Structured leadership and development programme.
About the role:
Adare SEC Have a new and exciting opportunity for a Service Operations Manager to join our IT team in Huddersfield. You will be responsible for developing and implementing the strategy, standards and procedures within which the IT Service Delivery teams will operate. You will manage and develop the service delivery teams to support the IT strategy and to deliver best in class service to the business and client base.
This role is a senior manager role, technical with elements of strategy in scope. The post holder also owns the Service Desk tool and Knowledge Base. The Service Operations Manager is responsible for coordinating the service delivery team and application support teams, assisting the senior management in the development of service plans and policies and ensuring that such plans and policies are followed in delivering IT services to clients, this role entails the delivering of the highest level of operational service to clients by coordinating the activities of the service delivery team across all areas of services.
Responsible for controlling the life cycle of strategic, tactical, and operational changes to IT services through standardised procedures, responsible for establishing standard procedures for managing change requests in an agile and efficient manner to drastically minimise the risk and impact a change to production services can have on business operations.
- ITILv3/4 Foundation qualification (Practitioner desirable) or similar.
- Strong line management skills.
- Demonstrable experience of implementing improvements within an IT Service Desk.
- Demonstrable ISO270001 knowledge.
- Team player with disposition to disseminate information amongst team members and elsewhere in the organisation, as appropriate.
- Displays extensive working knowledge of industry standards and practices, including product details and company services offered.
If you are a team player, enthusiastic, pro-active and have a passion for quality, we want to hear from you. This is a great opportunity to join an amazing team.
No agencies...thank you.
You may have experience of the following: IT Service Delivery Manager, IT Manager, IT Operations Manager, Escalations Manager, Incident Manager, Technical Services Manager, Helpdesk Manager, Ops Manager, IT Service Desk Manager, etc