IT Support Analyst

IT Support Analyst

CIPFA is expanding its busy IT department and looking for a dynamic and self-motivated individual to join the team. This is an exciting opportunity for someone looking to develop their career.

You will be responsible for delivering an efficient, customer-focused ICT service. Including desktop support, application/systems training and expertise and first-line problem diagnosis to our offices and external clients.

IT Support Analyst Responsibilities:

- Providing in-depth user support for CIPFA’s in-house business systems (e.g. CRM, o365, ERP, Sharepoint and other systems) and act as a ‘guru’ to the business, helping users to work with them day-to-day and diagnosing issues.
- Providing local IT support to office-based staff. Record, track and document work in progress and resolutions as part of the problem-solving process.
- Performing hands-on fixes at the desktop level, including installing and upgrading software, installing/building/maintaining workstations and hardware, implementing file backups, upgrades, patches and configuring systems and applications.

IT Support Analyst Requirements:

It is essential you have recent experience of working in a busy IT Help Desk and excellent working knowledge of Microsoft Windows and Microsoft Office products including Windows 10, Office 365.

About CIPFA:

The Chartered Institute of Public Finance and Accountancy (CIPFA) is the world’s only professional accountancy body to specialise in public services, and our portfolio of qualifications is the foundation for a career in public finance.

Our members work across public services in national audit agencies, major accountancy firms, and other organisations and companies around the world where public money needs to be effectively and efficiently managed.

Globally, CIPFA leads the way in public finance. We support best practice in the management of public-sector resources and use our values and expertise to help UK and international public financial managers and auditors to support the best interests of society and tax paying citizens.

Please note we may close the vacancy early once a sufficient amount of applications are received. Therefore, please make sure you complete and submit your application at an early stage.

Location: We are currently working from home. In normal circumstances the location is flexible, London/Chester.

Type: Full Time, Permanent

Salary: £26,000 - £32,000

Hours: 36 hour working week (normally between the hours of 9.00am to 5.00pm)

Benefits: 25 days annual leave. Up to 10% employer's pension contribution. Season ticket loans.
Employee Assistance Helpline.

You may have experience of the following: IT Support Technician, 1st Line Support, Support Administrator, Application Support, 2nd Line Support, Problem Resolution, Technical Support, Support Analyst, IT Support Technician, Helpdesk etc.

Ref: 94939